Renaissance Columbus Westerville-Polaris Hotel

Jen Fessler

Our experience was nothing but the best! Roxanne was absolutely wonderful. I was in town for work and brought my family and she was able to help me with a late check out so they didn’t have to leave while I was still working. Thank you again!! Meals were delicious while Jacob (or Jake) was very pleasant and friendly, thank you! The manager saw us wondering around (checking out the hotel) and stopped to talk to us to make sure we were finding what we needed and told us a little bit about the hotel. This is my 2nd stay here and will be back again in a couple of months. Nothing but the best here!

Kimberly Marsh

Good staff. Good common spaces. Small Indoor pool for exercise. Nice fitness room with rower etc and accommodations are good. Little quirky things. Nautical theme is kind of weird since its landlocked area with retention pond as only water feature. But weirdest thing was the door sensor to room Stopped working. Got new room but staff had to break into other room to get our things. We waited at least an hour so good thing we did that funeral like we had yesterday, or wedding etc. Got a call late at night asking about our $120 bar bill for Raymond. No Raymond here and certainly 2 drinks didn't cost $120. Otherwise the rate is good. Lots of outdoor places to sit near the pond and some games too.

bmonty 79

We stayed at the Westerville-Polaris location and I'm obsessed with this hotel! It is beautiful! The lobby looks amazing and the rooms do too. Very modern and up to date. We stayed in a King and it looked like a tiny apartment. The bedding is phenomenal and so comfy. Overall it was just perfect! Staff was super cool too! Well be back 100%

Bubbles Vampire

So... Mixed review here. The staff has been fantastic; helpful, competent and attentive. The public spaces are welcoming and attractive but the furniture isn't the most comfortable. The room is a nice space and the bathroom is super nice. The room, however, is entirely covered in laminate flooring. Not a fan. Regardless of the heat setting the floor stayed cold, it's slippery when wet and feels pretty industrial. While this otherwise is a really nice property, I don't think I'd stay here again specifically for the flooring.