Gong Cha

Jonathan Yip

Called in an order at 7:45pm. They said they have a happy hour deal buy one get one free but only if you come in person before they close at 8pm. I said great. Showed up at 7:56pm, the door is locked. They tell me they’re closed then realize it’s not 8pm but then say they have no more tea. I understand what’s it’s like to be on a closing shift but closing early and lying to customers is not professional. I hope the manager of this store can hopefully train their shift leads (Monday 8/23/22) to not close before their posted closing times. Disappointing as they told me show up before 8pm and I did.

Veronique Levine

My teen loves Boba drinks and cheese sticks and frequents this store often. Today he couldn’t get his food because he was short a penny…. A PENNY! The cashier told him he was short a penny and canceled his order. They should probably get a penny dish so they aren’t turning away loyal, hungry customers because of $0.01.

sydney palmer

Horrible experience. I come here all the time and order the same thing. Today they put milk in my tea which I never order. When I told them the order was wrong, they refused to make me a new one, said it was my fault, and when I asked for a refund, had to call the manager a second time. After wasting 20 minutes of my time they refunded me the drink. They say their store policy is to not remake drinks after you confirm the order on the screen, yet use unclear acronyms like “MT” to mean milk instead of literally just saying “milk” on the screen. After being a loyal customer and being treated like this I’m never coming back. Thanks for the excellent customer service on a freaking $5 beverage

Daniel Odulo

OMG! Take your business somewhere else!