Shake Shack

Category: Hamburger restaurant in Atlanta, Georgia

Address: 3035 Peachtree Rd NE Suite A146 Suite A146, Atlanta, GA 30305, USA

Phone: +14708099201

Opening hours

Sunday: 11AM–10PM

Monday: 11AM–10PM

Tuesday: 11AM–10PM

Wednesday: 11AM–10PM

Thursday: 11AM–10PM

Friday: 11AM–11PM

Saturday: 11AM–11PM

Reviews

Bianca Oldershaw

Jul 16, 2022

I’m not very active on Google reviews but felt the need to leave feedback due to one employee. It was July 4th and I had just come back from a road trip. I was looking forward to introducing my boyfriend to Shake Shack for lunch. When we arrived, I greeted the cashier with, “hello, how are you?!” She scowled and said nothing in return. I looked around noticing there was no one else to be taken care of, as it was pretty slow. I made my order as it was very straightforward, 2 burgers and the most difficult order was cheese fries... I looked over at my boyfriend to see if I had said something wrong and he looked shocked at the interaction. It was awkward, I felt out of place and I didn’t understand why we weren’t being acknowledged with a simple hello, smile or response. When we had completed our order I said, “thank you so much,” again with no response, a scowl and a head nod. I felt like I was being a bother to this woman. All and all this was the second time this had happened to me at this location. It very well could have been the same cashier as it was months prior since I had visited. I was disappointed because this is not customer service. I can honestly say we have dined at many restaurants in Atlanta and this has never happened to us. The food is always wonderful here and I had the pleasure of being treated with kindness from another employee when I asked her for a side of condiments. (I was too worried the to ask the cashier because I imagined she may treat us yet again in a non-pleasant manner.) I’m not disappointed in this location but I am disappointed in this particular employee that is the front staff and customer service. As I waited for my order I saw she treated multiple customers with the same attitude. It was sad to see. To management, I hope this helps and things change in the future. I will be very disappointed if I return and greeted by a cashier with a similar attitude.

Crystal Jennings

Jun 26, 2022

A little pricey, but I was pleasantly surprised. The burger had the crispy edges i love and the bun was warm and sweet. The fries were good as well, just a little salty. And the staff was very attentive and friendly.

Nakisha Green

Jan 25, 2022

Really good food. Nice spot for all ages. Indoor and rooftop seating with heat lamps. Shakes are delicious.

Jose Hernandez

Dec 26, 2021

First time at shake shack and I’m still waiting for my food. Worst experience ever. 50min until they said they lost our order after asking multiple times if they had my order. Asked for a manager, had to ask 10 different people before they got a manager. I requested a refund, and then it took 15min to get refund. I taught the manager was going to be helpful, I told her in a friendly voice that it was my first time at shake shake, she barely apologized, I didn’t need an apology, but since she gave one at least sound apologetic, she then walked away, I asked if we could keep the food, she sad no. Worst manager ever. Who does this? after fhe restaurant messing up your order for 50min would not let you keep your food. This location does not care about your customer experience just your money. Stay away from this location. Another person behind us had the same experience and asked for a refund. I filled a complaint with corporate that’s how bad it was….

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Questions & Answers

Does this place have parking? Where?

Jugando Ando | Dec 6, 2019
Derek Ried | Dec 7, 2019

Deck nearby or valet

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Is it halal restaurant?

Cassandra Davenport | Dec 6, 2018
Christopher Long | Dec 7, 2018

Burgers and such

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Their is no menu on line with prices

Kenneth Bentley | Dec 6, 2017
Jeremy Swartz | Dec 7, 2017

That is correct. Prices can vary by location and State. You can check Uber Eats or one of the other delivery places.

Are visitors required to show proof of their COVID-19 vaccination?

Shake Shack (Owner) | Sep 6, 2021
Shake Shack (Owner) | Sep 7, 2021

Customers do not need proof of vaccination to dine at Shake Shack.

Are visitors required to wear masks at this Shack?

Shake Shack (Owner) | Jul 8, 2021
Shake Shack (Owner) | Jul 9, 2021

We only require visitors to wear masks if it is mandated by the local guidelines!

I have a food allergy. Can I eat at the Shack?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

We’ve got you covered! Go to our Allergy page for more information.

I have an issue with my delivery order. Who do I contact?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

Oh no, we’re so sorry to hear that! If you ordered Delivery from us, you can share your feedback directly through the App by selecting the “Help” button! Either way, we’d be happy to make this right for you. If you ordered from a third-party service, please reach out to them directly about your experience.

I want to be a Shake Shack supplier! How can I get in touch?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

We’re happy to hear! Please visit our contact page and select the Become a Supplier tab for more information on how to submit.

What kind of oil do you use in your fryers?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

We use soybean oil in all our fryers

Where can I find your nutritional info?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

We pride ourselves on sourcing premium ingredients. Download our nutritional information to learn more. To learn more about our dedication to premium sourcing, check out how we Stand For Something Good.

I had trouble making an app order and now I’m seeing multiple charges. What do I do?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

Oh no! Usually, erroneous pending charges should fall off your statement after a few days, but if you’re seeing two processed charges for one order, reach out to our team via our contact form! We’re happy to clear this up for you.

What can I order through delivery?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

Most of our classic menu can be delivered, except for our wine and beer.

Do you charge a delivery fee?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

We only charge a 99 cents delivery fee on orders placed through our App or Web – and if your order is over $35, we’re happy to wave it! Please note that we also charge a small basket fee for orders $12 & under.

Does Shake Shack deliver?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

We sure do! Shake Shack offers delivery for App & Web orders from most of our Shacks! We’re also available for delivery on third party delivery platforms like Grubhub, Uber Eats, Postmates, Door Dash and Caviar.

How can I delete my Shack App account?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

We’re sad to see you go! Hit us up via our contact form with your account email address and we’ll help you out.

What can I order through the App?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

Nearly all of the Shack classics are available on our app, including our burgers, hot dogs, fries and more.

Why can’t I find a delivery option for Shake Shack?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

It looks like your location is outside of our delivery radius! We restrict how far we deliver to ensure we’re only serving our guests fresh food in a timely fashion.

What are your gluten-free options?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

We’ll gladly accommodate a gluten-free diet at each Shake Shack upon request. Just ask the Shack team for assistance and they’ll be happy to help. Please reference our Allergen Information page before visiting. Here are a few suggestions for anyone with a gluten allergy: • Any burger can be ordered with a lettuce wrap, and most of our US Shacks offer gluten-free buns. Flat-top dogs can also be ordered with a lettuce wrap. • Our ‘Shroom Burger contains breadcrumbs, so it should be avoided. • Please do not order our fries. The oils in our fryers are filtered through the same equipment as our ‘Shroom Burgers. • Frozen custard should be ordered without the cone, and make sure to double-check the ingredients of the “Seasonal Shakes” with our cashier before ordering.

Do you accept credit cards?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

Of course we do! We accept all major credit cards at all locations.

I received a promo code for the Shack App. Can I redeem it in person?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

While app promo codes can only be redeemed through the Shack App, we’re happy to redeem gift cards and eGift cards for in-person orders (excluding Shake Shacks located in stadiums, airports and international locations).

I have a great site location for Shake Shack! How can I let you know?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

Thanks for the suggestion! Please visit our contact page and select the Real Estate tab for more information on how to submit.

Where in the world is Shake Shack?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

We’re all over! Check our locations page to find the closest Shack to you.

Does Shake Shack Franchise?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

At this time, we do not offer franchising. Some of our Shacks are operated via licensed agreements. Check out the Partnering with Shake Shack tab on our FAQs page for more information!

My Shack isn’t showing up on the app or website. Why can’t I place an order?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

We want to make sure we offer the best experience to our guests at the Shack, so it's possible that the Shack temporarily disabled mobile ordering. Drop us a line through our contact form to learn more!

Do you accept cash?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

While most Shacks have at least one register for accepting cash, all Shacks accept all major credit cards.

Someone placed an order on my account that wasn’t me. How can I get these charges reversed?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

We take our guests’ security very seriously and would love to help you out. Shoot us an email with the order details and our team will follow up.

Shake Shack would be perfect for my event. Do you cater?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

Ain’t no party like a Shake Shack party! We don’t have an official catering program, but if you email us with a few details we’ll connect you with a nearby Shack to see what we can do. If you’re in the greater tri-state area, you should consider booking our Food Truck for your event!

How can I cancel an order?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

App orders can be cancelled up to 30 minutes before the designated pick up time. Orders placed for ASAP pick up cannot be cancelled once submitted.

I know you don’t franchise, but what about a license agreement?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

Thanks for the suggestion! Please visit our contact page and select the International tab for more information on how to submit. Our International team handles licensing agreements for US Shacks as well.

I forgot to apply a promo code to my order. How can I apply it?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

While we aren’t able to retroactively apply a promo code to your order, you can redeem it on your next order while the code is still valid!

What vegetarian/vegan options do you have?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

Our ‘Shroom Burger is a great meatless option, featuring a crisp-fried portobello mushroom stuffed with gruyere and cheddar cheese and topped with lettuce, tomatoes and ShackSauce. We’re also testing a new Veggie Shack at select locations. The Veggie Shack can also be made vegan if requested!

What can someone with a soy allergy order?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

Unfortunately, many of our hot food items contain soy. Based on your allergy, you should not consume our fries, cheese, Shack Sauce or the ‘Shroom Burger. You should be able to enjoy most of our shakes and custards worry-free, though! For complete information on the items that contain soy, please reference our Allergen Information page before visiting.

Which locations have the Shack App?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

The Shack App is available at most U.S. locations*! From the app’s home screen, tap on the white pane at the bottom of the screen to search for the nearest Shack by city, state, ZIP code or location. If your app doesn’t load locations, you will need to ensure that location services is enabled. *Excluding airport and stadium Shacks

The app isn’t working for me. Who can I contact?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

We want to help! Take a screenshot if you can and email us.

How big can my order be?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

This depends on the Shack! Each location sets their own order limits based on what they are able to handle well & ensure great guest service. You can check the locations order threshold by opening the location on the App.

My app order was sent to the wrong store. Can I change the location?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

Uh oh! Drop us a line via our contact form with your order details. We’d like to look into this for you.

How do I download the Shack App?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

Easy peasy. Head to the App Store or Google Play store.

I’d like to place a large order. Can Shake Shack accommodate?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

We’d love to! If you’d like to place a large order (15+ burgers), email us and mention which Shack you’re interested in, and we’ll connect you.

Anyway I can order ahead without downloading an app?

Shake Shack (Owner) | Jun 8, 2021
Shake Shack (Owner) | Jun 9, 2021

While Shacks aren’t able to take orders over the phone, we do have ordering available through our website.

What are the Covid safety practices like here?

People are asking | Feb 8, 2021
Ginóu Jacob | Feb 9, 2021

Clear dividers, one door in and another door out, social distancing for the most part and the staff wears masks.

Are you no longer offering your milkshake options on the Door Dash delivery service? I noticed it has been removed from the menu. ...Bummer!

Michelle Stroup | Dec 6, 2019
will mays | Dec 7, 2019

I believe they aren't doing this anymore since people were complaing about the shakes melting, just my thought though

Does this location serve the vegan burger?

Mike IRL | Dec 6, 2018
Moisés Ahumada García | Dec 7, 2018

Yes, it serves

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