Priority Plumbing & Heating

Joshua Chandronet

Called PP early on a Friday to schedule a dishwasher uninstall and install. I spoke with PP and was told I'd be called back to schedule. That call came on Monday. They were able to fit me in for that Friday at 7am which was great because I had another appointment to make afterward and was told the service would take 2 hours. They were kind, professional, helpful and did a good job as far as I can tell. I have 2 issues and I took a star off for each. The workers arrived at 8:10am instead of 7am. I called their after hours answering service at 7:30am and 8am and someone texted the workers but nobody called me until they were outside my door... I also had sticker shock. You see I was told the job would be $375 and I figured they'd maybe bill me another $40 to haul away the old dishwasher since that's what Lowe's would've charged me. Once they got here the plumber wasn't sure they had the parts to do the job. I'm like what?!? Once he determined that he did I was informed the price jumped to $600.... At that price I would've just paid Lowes to install and haul it away instead of hiring a plumber. I wasn't perfectly clear but I was what passes for clear about my setup with PP over the phone so this major increase in the estimate seemed inappropriate to me but it is what it is. A common practice bait and switch tactic used to get into peoples homes and land the job over a different contractor... I should've told them to leave but this dishwasher had been sitting in my kitchen for a little over a week and I just wanted it installed. They told me the haul away for the old dishwasher was being done at no charge instead of charging $50. I'm not sure if I'm being ungrateful here but my expectations were way different than the end result and if nothing else they were 70 minutes late for a job and didn't even address it. I just don't think I'll do business with them again and I'm sick of contractors gouging. They made $600 for 2 hours of time and less than $100 worth of materials which is pretty lame in my honest opinion.

Gerard Theroux

Our heating unit went down in mid-February--not ideal. Mike and his team came out and diagnosed the problem, replaced the unit, and reworked the pipes (original unit wasn't set up properly). I have total confidence in Priority Plumbing for our plumbing and HVAC needs.

Fred Inman

Beyond impressed! Very happy I called Priority Plumbing. We have had a tricky situation locating an intermittent septic smell in our home for the past year. Quite a few companies didn’t want to even attempt the job because it was going to be too hard to locate. Called Priority Monday afternoon. Had an appointment time confirmed within an hour for a visit on Tuesday. Mike came out Tuesday morning and had the issue found and resolved within an hour. They were able to remove the inside of a kitchen cabinet to expose a loose drain/vent pipe that came disconnected during construction. We had been dealing with this issue for over a year with no luck and these guys came right in and set honest expectations for the job. They ended up going above and beyond, left the place spotless, and pricing was extremely fair. I’ll be calling Priority for any future issues and I recommend you do the same. Thanks guys!

Paul Conroy

This team was excellent! I called on a Wednesday at 4:00 and had the water heater installed in less than 24 hours. The two gentlemen who came over were very polite and professional. They explained everything that they would be doing before they did it and checked in with me during the process. Before they left they ensured that they tested every water source to make sure to get the air out. Great work. Would highly recommend them.