American Carports Inc

Richard Gruber

On time and started right away. Finished putting the carport in about 2 hours including clean up and was very professional. I thank them for a great job.

Josue Villa

Crooks (period).

Ricardo Hernandez

This will be an ongoing review until my issues are resolved. Down payment was made in June and due to several set backs with American Carports we finally had a building installed late November. Unfortunately it was installed incorrectly by the manufacture and denied by the county. This is due to the installers splicing bottom rails and not using a solid rail as shown on the purchased drawings. I notified Joseph the salesman immediately letting him know the county would like a revised print showing the base rails being spliced together. He offered his apology and after several follow-ups he said they would have to tear down the building and rebuild in order to replace the bottom rail. He said the installers would be in touch. Then they do not even have the courtesy to call me prior to taking three weeks off for the holidays to update my on my building. This has caused several issues with flooding as I have not been able to install gutters. Then on January 11th I begin following up with the salesman's supervisor and went straight to voicemail. This is where it get's interesting... I work from home and look out the window to see the installers in my driveway with a floor jack to jack up the building and replace the bottom rail. They literally drove 9 hours up without scheduling? I had to step away from work for several hours calling every number I could find and finally get ahold of someone. I was told on the phone that they can either jack up the building or come back in March/April when the weather has cleared to do it all over again. Then after many conversations that morning they finally agreed that they would revise the prints to satisfy the county and the installers told me they would not get paid for their time and drove back to California. WOW right... Then I receive my revised plans to submit to the county and they did not match the pictures I sent them and was missing hardware so I requested that they expedite me the hardware so I can finish the install myself. Just received tracking that the hardware is on the way so this weekend I will attach and review every detail of the print for accuracy prior to being embarrassed by a county inspector. In my opinion this company does not take responsibility, false advertising, gives you the run around and puts you in the middle of whose at fault between builders and engineers. They give you inaccurate lead-times, incorrect prints and all at the consumers expense. American Carports had the opportunity to make this right when I first informed them of the issue but they continued to make the problem worse. You guys have my number and can call me if you want to work this out.

Cristhian Galván mejia

Excellent service 👍😍