Lia Auto Group

Category: Car dealer in Northampton, Massachusetts

Address: King St, Northampton, MA 01060, USA

Phone: +18552127985

Opening hours

Sunday: Closed

Monday: 8AM–6PM

Tuesday: 8AM–6PM

Wednesday: 8AM–6PM

Thursday: 8AM–6PM

Friday: 8AM–6PM

Saturday: 8AM–4PM

Reviews

Mark Follett

Jul 1, 2022

Half the price of Balise. Everyone was nice and professional. Shuttle was ready and waiting. Service completed ahead of time. Provided quote for upcoming needs. Not pushy at all. Would recommend.

Iwona Wojtaszek

Jun 22, 2022

I love Lia "Toyota "😀👍 Alex🚘💯

Daniel Webster

Jan 30, 2022

Good service

Eon Fontes-May

Dec 28, 2021

DO NOT EVER GO HERE, THEY ARE HARVESTING CREDIT CARD NUMBERS. YOU WILL RECEIVE MYSTERIOUS CHARGES FOR MONTHS AFTER GIVING THEM YOUR PAYMENT INFO. This is the worst business I have ever dealt with. Six full months after the awful experience I detailed below, they began charging my credit card without explanation. I received a mysterious receipt in my inbox with no explanation, and I had to waste my time arguing with them to reverse the charges. If I hadn't noticed this criminal attempt to charge me without notification, they probably would have kept charging my card whenever they wanted. I am considering legal action against them. Go literally anywhere else but this incompetent and possibly criminal operation. ORIGINAL REVIEW BELOW: This was easily the worst service I have ever gotten from a dealership. I had a critical part failure covered by extended warranty so I brought my car in for a free repair. When I dropped off my vehicle, I was told the part was backordered but I would get a free loaner/rental vehicle, however “all our loaners are out, we have to wait for a vehicle return. There’s one due back tomorrow.” Well, “tomorrow” came and went. Then a week, then another week, then A THIRD WEEK. No one calls me with updates. My calls almost never get returned. Every time I manage to get ahold of someone, I am told a different story: “We have no loaners.” “We have a loaner but it needs repairs first.” “We have a loaner but you’d need to return it the next day.” “We have plenty of loaners, I don’t know why you were told that, come get a Corolla.” “The Corolla we told you was ready for you? It’s actually not.” The answer changes week to week but I still get nothing. Twice now I’ve been told that a loaner was finally available and I’m glad I double checked before Uber-ing over there because BOTH TIMES I was informed that there was actually no car for me, despite what I was told. The reasons why there’s no car are always different. It is always a new lie. It was FOUR FULL WEEKS before I got a loaner car. Nearly a month, with no communication, no timeline on my repair, no loaner car, no straight answers, and above all, NO CHANCE that I will ever recommend this place to anyone. Avoid this shop at all costs.

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Questions & Answers

What are the Covid safety practices like here?

Anonymous | Sep 9, 2022
Johnny | Sep 9, 2021

Everything is sanitized thoroughly

How I find you promotion?

AnaE “Anabella9” Cruz | Sep 9, 2020
Exploring With Walker | Sep 9, 2020

Don't waste your time with them they lie and cheat you of your money. Go to balise instead

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