Webster First Federal Credit Union

Category: Bank

Address: 29 Trolley Crossing Rd, Charlton, MA 01507, USA

Phone: +15086715175

Opening hours

Sunday: Closed

Monday: 8:30AM–4PM

Tuesday: 8:30AM–4PM

Wednesday: 8:30AM–12PM

Thursday: 8:30AM–7PM

Friday: 8:30AM–5PM

Saturday: 8:30AM–12PM

Reviews

Raye & Moon

Jun 3, 2021

Nice people, and always ready to help... Thanks for pro service.

Darlene Hines

May 7, 2021

Very professional and knowledgeable.

Ron Hokanson

Feb 2, 2021

We have always been treated so well by all the staff.

Cam Sullivan

Jan 4, 2020

They have set me up for 2 car loans now. Alycia is very clear and knowledgeable, helping me avoid any unnecessary expenses. Would definitely recommend going through this bank for a car loan.

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Questions & Answers

Can someone else come into a branch and make a payment for me?

Webster First Federal Credit Union | Sep 2, 2022
Webster First Federal Credit Union | Sep 2, 2022

Yes, someone else can make a payment on your behalf. They can pay with cash, a check, or as a transfer out of their Webster First account.

Are there penalties if I want to pay extra or pay off my loan early?

Webster First Federal Credit Union | Sep 2, 2022
Webster First Federal Credit Union | Sep 2, 2022

There are no pre-payment penalties for any Webster First consumer loans. You can pay extra or pay off your loan early with no penalties.

Can I make loan payments online?

Webster First Federal Credit Union | Sep 2, 2022
Webster First Federal Credit Union | Sep 2, 2022

Yes

Do I need to pick out a car first before I can apply for a loan?

Webster First Federal Credit Union | Sep 2, 2022
Webster First Federal Credit Union | Sep 2, 2022

You do not need to have a particular vehicle picked out in order to apply for pre-approval.

Do I need to be a member to get a loan?

Webster First Federal Credit Union | Sep 2, 2022
Webster First Federal Credit Union | Sep 2, 2022

Yes, you do need to be a member in order to obtain a loan from Webster First, however, you don’t need to be a member in order to apply. We can sign you up for membership when you finalize your loan.

What documents do I need to bring in when applying for a loan?

Webster First Federal Credit Union | Sep 2, 2022
Webster First Federal Credit Union | Sep 2, 2022

When applying for a loan, you will need to provide proof of identity, such as a driver’s license. When finalizing your loan, your loan officer will provide you with a list of any other documents you may need to provide in order to have the loan disbursed.

How can I place a stop payment on a check?

Webster First Federal Credit Union | Sep 2, 2022
Webster First Federal Credit Union | Sep 2, 2022

You can place a stop payment on a check by completing the form in online banking or our mobile app, contacting our call center, visiting a branch, or via telephone banking. Please note that there is a fee assessed for each stop payment order. Refer to our fee schedule for more information.

How do I re-order checks?

Webster First Federal Credit Union | Sep 2, 2022
Webster First Federal Credit Union | Sep 2, 2022

You can re-order checks at a branch, using the mail order form provided in your current box of checks, or online. When you are ready to re-order your checks online, please make sure to have your check re-order slip ready. To place an order, log in to Harland Clarke’s check reordering website. You may log in using your Order Identification Number and Check Number found on your check re-order form.

I received a letter requesting a current copy of my insurance. Why did I receive this letter and what do I do next?

Webster First Federal Credit Union | Sep 2, 2022
Webster First Federal Credit Union | Sep 2, 2022

As part of your loan obligation, you are required to maintain physical damage insurance for the full term of your loan. Please visit MyInsuranceInfo.com to enter and verify your insurance information so that we may update your records.

I need to update my street or email address, how can I do that?

Webster First Federal Credit Union | Sep 2, 2022
Webster First Federal Credit Union | Sep 2, 2022

If you use online banking or our app, you can simply update them there. You’ll need to update your address separately within Bill Pay as well. Not an online banking user? Call us at (800) 962-4452 or stop by your local branch.

What is the difference between a bank and a credit union?

Webster First Federal Credit Union | Sep 2, 2022
Webster First Federal Credit Union | Sep 2, 2022

Banks are for-profit financial corporations that conduct business to maximize the price of their stock and profit for their stockholders. Credit unions are not-for-profit financial cooperatives that conduct business for the mutual benefit and general welfare of their member owners.

How do I know if I am eligible for membership?

Webster First Federal Credit Union | Sep 2, 2022
Webster First Federal Credit Union | Sep 2, 2022

You are eligible to join Webster First if you live, work, worship, or attend school in Essex, Middlesex, Suffolk, or Worcester County of Massachusetts. Businesses and other legal entities located in Worcester, Essex, Middlesex, or Suffolk Counties, Massachusetts are also eligible to join. Additionally, you are eligible if you are a current Webster First employee, are a volunteer in the community, or are the spouse of someone who died while within the field of membership. Members of the immediate family or household, and organizations of anyone meeting these qualifications are also eligible to join.

What is my member number? Is it different from my account number?

Webster First Federal Credit Union | Sep 2, 2022
Webster First Federal Credit Union | Sep 2, 2022

Your member number is the number all your related accounts are bundled under. Many Webster First members have a checking, savings, and investment account all associated with the same member number. Your member number is listed on the top of your printed statements or eStatements. Under your member number, each individual account will have its own account or MICR number. In most cases, each account number contains your member number. Your account number can be obtained from your checks, online banking, or the mobile app. To find an account number in online banking, click on the desired account, and then click “Account Details:” To find an account number in our app, tap on the desired account, then tap “Details:”

I am member of HFCU Hanscom, am I able to deposit checks at your ATM in Charlton, with my HFCU debit card? Thank you.

Don Young | Sep 9, 2021
Webster First Federal Credit Union | Sep 9, 2021

Our Charlton location's ATM does not currently have the capability to accept deposits. We apologize for the inconvenience.

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