Staples

Lillian Godone-Maresca

Staples Middletown offers great products, excellent printing services, and outstanding customer service. Particularly I want to highlight the awesome, friendly, helpful job and attitude at all times by Trey at Staples Print Shop. He goes above and beyond to make sure customers not only get their needs met but also their expectations exceeded. Thank you for having such great representatives as Trey.

James Heady

Excellent customer service! My father is 70 years old and was looking to get a new chair for his office. Shawn came by and asked several questions and really made sure that my father was comfortable in his choice. He asked great questions that my father hadn't even thought to look for and over all made the experience really comfortable. He also went above and beyond in helping him by taking the chair to the car for us and putting it in our trunk. I don't think that i could have been more happy with my experience at this store!

Sheryl Callaghan

Bought a computer there 7 months ago that I use for work at my store with is nearby. Having an issue with printing off the internet. Could print off windows. Brought my computer there and Showed them the error message and he told me to go back to work and download the HP app for my printer or bring my printer ( which is huge ) in. Error message was clearly a software or internet problem. So then I called Staples customer service which told me that the $400 tech plan I bought wasn't good until after the 1st year and gave me the phone number for Lenovo - the manufacturer. Then I called Lenovo which after a 20 min conversation with someone in the Philippines told me they could help me for a $69 fee. Not going to pay that when I already paid $400 " tech plan" ( which by the way they wouldn't credit me for as the time had expired ) I decided to ask the 18 year high school student that works for me to look at. After googling the error code he determined it was an update that somehow was never finished. He fixed my computer in about 20 minutes. I would seriously consider never buying or relying on Staples for any tech support. They are clearly only interested in selling the product but not following up with what they sell you.

Craig Issod

Bought stuff there - had stuff printed there - all came out OK, BUT, they put me on their mailing lists and there is no easy way to get out! They are breaking the law as all emails must be sent with unsub links. This customer will try to go elsewhere in the future and only use businesses that comply with privacy and communication laws.