KeyBank

Category: Bank in Troy, New York

Address: 33 3rd St, Troy, NY 12180, USA

Phone: +15182710324

Opening hours

Sunday: Closed

Monday: 9AM–4PM

Tuesday: 9AM–4PM

Wednesday: 9AM–4PM

Thursday: 9AM–4PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

keenelandlex1

Nov 10, 2021

My account was hacked this Summer and it couldn’t have been handled any better. Gloria was very pleasant and more importantly she did what needed to be done without a problem.

Victoria Meher

Nov 1, 2021

Never any parking even though they have their own lot. I’ve gone, there has been no parking and no customers in the bank, I’ve seen people park in the Kay bank lot and walk to other businesses; one guy was wearing a chefs uniform and went to a restaurant so he wasn’t worried about parking at length. I have mentioned the issue multiple times to employees and have emailed, I was told they don’t watch the lot and email said they’d look into things. This has been going on for 2 years.

Lois Gundrum

Oct 8, 2021

I have always received courteous and competent service at this facility. Gloria Permaul is wonderful, as is Jim Boyer.

Izzy Minor

Jan 26, 2021

Incompetent staff. Came in with my GF because her count was hacked, and we wanted to close the account and reopen a new one. This lady had to call the keybank help line!! Why doesnt the worker know what to do. This worker literally had no idea what she was doing. Never been to a bank where the employee knew less than the customer. SMH

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Questions & Answers

Can customers still come inside lobby for service?

greyce treat | Sep 8, 2021
Darnell Tanner | Sep 8, 2021

Yes they can, but u do need a mask of course.

Is this keybank open? Last time I went it said it was temporarily closed

janay west | Feb 10, 2022
KeyBank | Feb 10, 2022

Hi Janay! This branch was temporarily closed from 1/20/22 to 1/23/22 and has reopened this morning. We apologize for the inconvenience! ^SH

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