CHANEL

Julie Inlavongsa

Thank you Frank, for your exceptional customer service. You were very persistent with your search for my one of a kind item.

Iroda Khaydaraliyeva

Geny SA veryyyy rude and disrespectful unprofessional. She was not having it today, also walked away from me so unprofessional.It’s like she wanted to go home something like that she doesn’t know products well .

Elodie Isabel

My family & I have been loyal customers of Chanel for many years. We have purchased at multiple locations, in multiple countries & have never received such unprofessional service as I have at this exact boutique. Overall my interaction with the operations manager, Carlos Marte, was very unpleasant and extremely offensive. Carlos lacks professionalism and finds it acceptable to yell at his customers/hang up on them when trying to resolve an issue that was caused by a sales representative on his team. Carlos took it upon himself to leave a voicemail insinuating that I do not speak english when I have only spoken english to him. Chanel needs to invest in sending their operations manager back to customer service training.

Steven M Horner - Orlando Property Specialist

Kudos to Bibi for facilitating a special delivery for my wife! Bibi also took the time to show us around and let my wife peruse at any of the new collections while we were there for a private appointment. Thank you for making our visit a special one Bibi, I'm sure we'll be seeing you soon 👍