Walgreens

Emily Lyn

Absolute WORST pharmacy. just moved to tampa a few months ago and had to switch pharmacies from home and I can honestly say I argue with someone every single time and I am not confrontational. Either it’s not filled or they “never got” the prescription and they tell me to come back almost every time. I work and I’m in school so whenever I have that free moment during the day to go pick up from there almost every single time I get told to come back 30 minutes to an hour later. And don’t bother trying to call ahead before you waste your time to sit in line because they don’t answer the phones either.

Jouline Suarez

The pharmacy used to be good but right now they lack customer service. For the past couple months I have been placed on hold for 45 min- an hour every time I call or sometimes even over that. The last time I needed a prescription asap and I was placed on hold for an hour and a half and wasn’t able to place my prescription until I actually showed up there with the phone call still on hold. They seemed busy but it seemed to me as if they were lacking team work because I saw only one girl taking care of the customers while the rest were in the back. I’m not sure what’s going on but please stop answering the phone and telling us to hold every 15 min and just putting us back on hold. Pharmacy has become unreliable. I can’t trust it anymore to get an emergency prescription unless I actually show up there, and not everyone can show up. Please answer your phones.

Connie Summers

Because I haven’t filled my rx at this location since March (3 months) I’m considered a new patient and the pharmacist isn’t accepting new patients bc of medication shortage… Never ever have I had this issue at other locations. AND I received a confirmation text the rx was ready for pickup. Had I known this issue I would have come earlier so I could take to rx to another location timely. This is second large issue I’ve had with this same pharmacist. Speculating this is why she didn’t accept me as a new patient. Poor service has again delayed my refill.

Renee Rudolf

I used to really like Walgreens… not anymore. My son’s pediatrician sent his prescription to this Walgreens. I was notified that it was ready to be picked up. When I arrived in the drive thru the pharmacist was very impatient with me and told me it’s out of stock and to come back Monday. I called back Monday, that person told me to call tomorrow at 11. I called the next day at 11 and that person told me to call back the next day at 4. Every single time I speak to someone, I get a different answer about when I can get my prescription. Now the last few times I call I just get placed on hold and no one even answers me. I have been waiting for almost two weeks to get a medication that my son is supposed to take daily. It is unprofessional and frustrating to get a different answer from each of the employees when I am inquiring about my prescription. Please learn to teach your employees to set proper expectations with customers to avoid this frustration! Never filling a prescription at this Walgreens ever again after this experience.