Banfield Pet Hospital

Michelle Thompson

Every time i take my dogs to the Germantown location the Vet Techs come out and drag my dogs to the back to be seen by the vet. The vet barely call and explain what they are doing during the visit or call after the visit and explain what is going on with my pet. The staff is very unprofessional.

Robert Thompson

I just recently got a 8 week old Golden Retriever and wanted to sign her up for pet insurance. I called on November 30th and was left on hold for over thirty minutes. I understand being busy but I was on my way to work and a call back would've been appreciated since I was on hold for so long. I then decide to make an appointment online, she was in need of her puppy shots and I wanted to be sure she was seen. I get an appointment with Doctor Kim for 2pm on October 16th, 2020. I get an email stated the visit was confirmed. Flash foward to the day of. Like most I recieve scam calls frequently so if i'm not left a voicemail I figure it's just another scam. I get two calls this morning and decide to call back. I find out it's Banfield calling and so I return the call saying yes I have an appointment at 2pm. The young woman say's i'm not seeing an appoinment but then confirms that 2pm is ok. I get a third call and it's the same woman that left me on hold for over thirty minutes before. I believe her name was Terry, I was so worked up that they would literally just cancel without even notifying me those she swears she had. I have email, phone and text message she could have confirmed if she couldn't reach me through a phone call. I only recieved calls and no voicemails so how was I to know what was happening. She say's I no longer have an appointment since I didn't confirm. Meanwhile I haven't recieved a single voicemail or text message stating I need to confirm... or even an email trying to reach me prior to the visit. So they cancelled my appointment without informing me. This was almost a month long process to get my appointment set up and i've cancelled plans and changed my work schedule to fit this appointment that I had confirmation originally that it was scheduled. I am so in awe that this is how they run their office. She says I should've recieved a text message, and if I had I would gladly have confirmed since I was looking forward to this visit.

Elizabeth Porco

After being told the soonest my home Banfield could see my dog, was in a week and the Gaithersburg Banfield was booked until the end of the month, The Germantown Banfield recognized immediately my dog had an emergency and got her right in. Dr. Miller and Dr. Kim were right on top of the situation, and performed life saving surgery the same day. What a wonderful experience ❤

Krystal De La Rosa

I have had banfield with all my dogs. I called up today because I just recently got 2 Rottweiler puppy’s 7 weeks old, and one of them woke up with a swollen eye. When I called I explained I have appointment set up already for both dog on Wednesday but was concerned because the ones eye swelled up really bad . The lady put me on hold for 5 minutes (I was already on hold for 25 minutes before I got someone) she came back to tell me the best they can do is a Tuesday appointment and that was really all they can do. There was no concern for the puppy’s well being or anything, just a sorry we are booked. They did advise I can be put on a wait list of any cancellations come up before there appointment. I asked “well what should I do now the eye looks really bad “and I was told to see if another vet hospital had appointment before them. Which was the best thing I could of done I called up the New Market Animal Hospital, and the got me in with in 2 hr. The staff was amazing and they cared ,my puppy was just not a payment . My puppy had a severe infection and had several medications that was given. I was very lucky to had not listened to the person who picked up the phone and not wait til there appointment.They also offer the same wellness plan like banfield for $ 49.95 for the plus plan cheaper than Banfield, and they are more personal with you and your pet family. I won’t be using Banfield anymore cause I see the difference in care when you use a commercial veterinarian instead of a private ownership.