Valencia Bakery

Ari “Fury”

My father and I ordered a cake for the first time at Valencia by phone for my birthday yesterday. We asked for Vanilla Buttercream, with Fresh Strawberries and Banana Custard inside the cake and when the cake arrived it was already cracking. I didn't mind this, and the cake looked pretty, but when I cut a piece for my sister and I, the cake tasted Very Dry, and nasty, they put Strawberry Jam instead of fresh strawberries and there was NO BANANAS inside and the amount was very thin and not what we asked for. The cake tasted OLD, completely disgusting, everyone at my birthday did not get to Enjoy any Cake because it was horrible, and it was not Buttercream at all as I asked too. POOR CUSTOMER SERVICE, NO Refunds they said which was not mentioned over the phone to us at all, and they gave us attitude the entire time. We spoke to a Stephanie and she told us we will deal with you tomorrow over the phone, which is VERY RUDE and Unprofessional, to say to CUSTOMERS that keep their Business a float. On top of that we did not get the full refund back, which was $30.60 and they only gave us $20.00 back, not the FULL REFUND like they should have given for that disgusting cake that ain't even worth $1. And they had the nerve to say if we wanted another cake. On top of that the man that was the supposed be the owner or manager, was staring my father down like he was some lying or was trying to pick a fight! I would NEVER recommend this place to anyone! Save your money and go somewhere else, a child could do better at baking than what was given to us!

E Feliciano

I've been getting cakes from Valencia since I was a child, don't know what's going on but this is not Valencia. The frosting tasted like it had acetone, nail polish, the cake itself was cracking and tasted like spoiled eggs were used to make it, the creme filling, what creme filling, this cake should have had vanilla creme there was very very little..This is not the Valencia I grew up with same name but must not be any quality control, STAY AWAY GET YOUR CAKES ELSEWHERE,, should have known something was off just look at the color of the cake, flowers, if you know Valencia you know somethings off.

rosa maldoando

We have been ordering this cake for all our birthdays and Holidays over 60 years. And i most said that the last four time. We order until yestureday.Has been a a disappointment the cakes are dry, hard or grinding. something is not the same. We usually make sure to pick it up on the same day to make sure that is fresh, they have not been. We have travel to three different Bakery throughout the Bronx and still the same I reached out to them they stated they bake the cakes the same day and it's the same recipe maybe I'm wrong and my family but it's not the same to us any longer

Kato2375

One of the BEST places to buy any kind of cake .BIRTHDAY wedding you name it they will make it...I love it..