Bay Laundromat

John Mothershead

They offer the Speed Queen app which is so convenient. It allows you to put money on your account and not have to mess with having cash on you or deal with quarters. The place is clean and so far I have not had to wait for a machine. Only complaint is bathroom is always closed and there is no sink in the laundry area to rinse your hands if you get soap on your hands. Hopefully they will have the bathroom open soon or add a sink in the near future. (Still no bathroom access avail or sink to wash your hands off. Place is still kept very clean and attendant is available if you have any questions or concerns.)

Shaler Blankenship

This place is incredibly clean and efficient. Highly recommend if you need to do laundry. They take excellent care of the machines and it's a reasonable price.

S.

Horrible horrible customer service. The attendant is extremely rude. The machines are dirty (I checked 8 of them) with lysol wipes and they each had dark residue in them. I asked the attendant to wash them and if she could give me something to clean them with and she brought a dry cloth. I told her they needed some type of solution to which she got an attitude and then sprayed ONE but did not wipe it out. I explained to her you cannot leave the germs just sitting in the machine you have to wipe it out. Then another customer came in stating it smelled like gas and I too smelled it. She got really upset and we argued for 30 minutes. She said very unintelligent and childish things. She also said they didn't have gas and I explained to her there is gas since there is hot water and consequently a hot water heater. She really made a fool of herself. She began shouting and hollering dumb things and was on the phone gossiping. After being frustrated for being called out she left for 20 minutes and came back with food and no other attendant was there. When she got back she tried to gossip with other customers but they also shut her down. The police and fire department had to be called and she continued to try and get them on her side after she was embarrassed. When they wouldn't she got rude with the fire fighter and he walked out. This place needs a new and friendly staff member. She is completely incapable of basic business and customer service logic. She was even shouting "la la la" so she couldn't hear us as if she was a toddler. She also looked very unkept, unclean, and unprofessional which is unacceptable in a place of business.

Vanessa Grant

Good music, very clean and the owner is very well attentive to the customers and neighbors throughout the plaza. If your looking for a nice place to wash, dry and fold with extreme comfort. Bay Laundromat is where I would recommend you come! Very well done!