Unemployment Office Locations

Mary D.

Impossible to get through to speak to a human. You leave your number for a callback bring the wait time is 2 hours yet they call 4 hours later. They are zero help they say they are a call center. Here’s a novel idea- how about training your call center employees to actually help! Chat is a disaster. I was number 4 in queue - after waiting an hour - by now it was 5:30, the agent decided to end the chat since o assume it was time for her to leave! It’s appalling their system is broken & antiquated. Please somebody anybody - train your employees! We are real people with real issues & you should be able to help & resolve problems. It’s a mess. Would definitely not recommend trying to reach a human being. It’s near impossible & by some slim Chance you talk to someone they won’t help you. A total waste of time. If I could give ZERO stars I would.

Incredible

I had an appeal made since October and every 3 months I keep sending more and more appeals even to this day…. I want to go into the office in person and pester them to do something but no one knows if their open there isn’t anything on their site saying their not open due to covid if someone even a regular citizen can tell me right now if their open or not if no one replies to me I’m going to Raleigh next week if I don’t hear back for when my appeal hearing is

Chelette

What’s up with my unemployment. I been waiting since 11/01/20. Everytime I call it’s a different story all the agents are on different pages.I can’t get no help.I went to the unemployment office filled out a form still haven’t heard anything. I need some money I’m broke my son virtual learning it’s stressful. I NEED HELP A.S.A.P. I’m going call everyday and I’m going to the unemployment office tomorrow to fill out another form. I know some people that have their money why I always having pending issues and take unemployment 4 months to make a decision. My grandma died last week from the COVID-19 I want my money forreal now this is not a game.

faith o

I waited 3 months for assistance, was denied, appealed, then after another 2 months, received my back pay. A week later, they decided they wanted all the $ back and send me a $350 bill every month for the next 2 years. All of my letters, fax, emails, everything is consistently ignored. We need a protest for THIS!!