VAC Motorsports

Gordon Nicholson

I made my appointment over a week in advanced, I arrived at 8:00am, spoke with a mechanic at 8:15AM. I had a pre-inspection from another shop, and I wanted the work that was listed on the sheet completed so it would pass state inspection. And if possible additional work listed on the sheet. I was told they would call me between 11-12 Noon. I called them at 12:30pm I was told, “we don’t normally call until the end of day” “And 2 machines called out sick, they were short staffed and a lot of cars In front of mine” “Your car hasn’t been looked at, but it will be done at the end of the day” They called back 15 minutes later, and was advised the front ball-joint had to be ordered, and that wasn’t going to get done, and the car should be ready at 3-4pm. I returned to the shop at 3:15. They glued the loose taillight, and was told “if you would have been here earlier, we could have ordered that, but it should hold” (??WTH), the total charge was $126.68, $41.39 to glue the taillight, ($40 more I could have gotten a new one) and $68.99 for “Post inspection” and a $2.50 environmental charge? (For what they didn’t change the oil or any filters) and I had a pre-inspection prior to my arrival, a post inspection to tell me the same things. Based on all the invoices on the desk, I think they are too busy doing work for Euro Motors BMW, for a regular customer, I’m sure they do good work, but as my fried said to me one time “A lack of preparedness on your part, does not constitute an emergency (poor service) on my part”. I won’t be going back.

Luis Melo

Listen yesterday I called to make sure they had the lower rear control arms in stock because I wanted to drive from NYC over there to pick them up ASAP since I need them like yesterday. The lady that helped me on the phone was amazing! She told me usually to NYC ground would get there in a day or 2. So I said okay let me save my trip and order it. I did and an issue happened with the card (my fault, I put wrong billing address) she went out of her way to call me since she knew I needed the part asap and got the issue addressed and the part shipped yesterday and now I just got a notification the my part is out for delivery! Very great customer service!

john Joe

I would avoid this place, I am unsure how they have the reviews that they do. They claim to have a huge backlog of work but there is no way that is possible. The customer service of this lacks integrity and respect to clients. They make attempts to be organized but they could not be more disorganized than your very own receipt drawer. I have been waiting over 6 months to get a simple response from the build request team. I was told by the sales team that they skipped my build request and went to the next month. Over multiple calls I have been getting dragged along stating that someone will call me to schedule a drop off. They don't even feel the need to return a call ever. They ask you to fill out a build form, which isn't even possible to fill out since they haven't even diagnosed the issue with the car first. Whatever awards or praise this company believes they have established is probably invalid. I ask to speak to the owner and they state he doesn't take phone calls, why even operate a business if you don't care about the client.

Jonathan Carbuddyapp (Founder CEO CarBuddy)

December 6 2021: I have been an automotive Enthusiast for as long as I can remember. I own a social media and automotive technology company and I am always working with different shops on builds and business. I am a die hard BMW Enthusiast and I have a E46 M3 as well as a E92 335i that I purchased as a track car. It was purchased from the original owner with only 30k miles and the original owner pretty much bought and did everything you could do to this car but never finished the project and just sat in his garage for 6 months. I purchased the car to finish and get her on the track for 2022. I did a lot of research for the right business to take care of my car as I am meticulous about who works on my cars. I spoke with a lot of friends and other BMW enthusiasts in my circle and consensus was take it to VAC Motorsports. I have yet to drop the car off but you can just tell by the service and conversation over the phone that this place is the real deal. I spoke with John personally and can say I think I'm in the right hands looking over my car. I am excited to get this 335i back on the road where she belongs and ultimately burning rubber on the track. I look forward to updating this review once the car is tip top and done. ***update coming soon. STAY TUNED!***