Public Storage

Conrad CSJ

Worst storage experience ever. Property Manager was exceptionally rude when I questioned why she locked me out of my storage - my bill was paid! I gave notice to vacate 15 days in advance but still received a bill for July, smh. I had to spend more time over the phone getting that charge off, good thing I had pictures of my emptied storage. Terrible hours, dirty facilities most of the time I used it, and to top it off, no cameras to protect our personal effects. This is NOT a safe place to rent a storage.

lalita Gallard

Don’t store your things here unless you want it to get stolen! I heard theres break ins all the time. We lost over $8k worth of equipment to someone who broke our lock, and they cant even find them on security cameras, which do not cover any ground. This facility has ruined my life. Do not go here.

Lisette Mendoza

My experience with Valerie was amazing. She explained everything detailing and answered all my questions. Amazing customer service. Thank you Valerie

Aly X

Extremely poor customer service. The information I was emailed with my gate info says I have access until 9pm. I showed up at 6 PM with a truck. I entered my code and it said that they were closed I went to the office and the woman inside yelled from behind the counter that they were closed I said I’m aware that they are closed in the office however I just need access to my unit it says I have until 9 PM at least (pointing to phone). She pointed at the window and said that they were closed. (The window only has office hours it does not have anything listed for access hours.). The woman had an attitude And continued to yell from across the way, her attitude became more obvious as I continued to ask her to repeat herself. A problem that could have been easily mitigated had she at least come within a descent eat shot in order to address my concern. She was extremely unprofessional unfriendly and unhelpful giving attitude and yelling passive aggressive remarks instead of addressing my concern of access hours. 6pm is extremely early to not have access to a unit. Their hours are not convenient nor do the match what I was emailed. The individual next to her just sat there in silence. The last thing I was able to hear her say was to call the property manager so they could tell me that they were closed. She was extremely rude. She could have came to the door and at least explained that there were errors instead of yelling smart remarks. I rented a truck and have to now keep it another day on-top of being treated so rudely.