Ulta Beauty

Avery Caulfield

the employees were rude and made me feel uncomfortable. ive been giving them business for many years and recently they've become unprofessional and frankly, kinda creepy. also, they look like rupaul's drag race dropouts.

Rachel Moses

This Ulta has the most disrespectful staff, and based on previous reviews nothing changes. I booked a haircut online with Janet several days ago only to come in today and have her tell me she “doesn’t have time for a haircut.” What is the point of being able to schedule online appointments if they aren’t upheld. Janet was so disrespectful and didn’t handle the situation well at all. Luckily Justin, another hairstylist was able to take me. He was very kind, I will definitely book with him again. In general though, avoid Janet and this Ulta whenever you can.

DOU'JAE RICE

Although the security guard greeted me and I returned the greeting, he quite literally leaned against one of the perfume towers and was watching me test perfumes for about 5-7 minutes before I finally left out of discomfort and disappointment. I’ve worked retail so I understand that there are hot spots but security is supposed to casually watch the area. Other than that, do not visit this location if you want to test perfume. Rather than real testing strips, they have cut up pieces of paper that I’m pretty sure I could grab and solve a puzzle. I’m not sure if they ran out but it was a nightmare testing fragrances and I truly thought for a second that my nose was off haha. The workers are nice though and it’s a convenient location near my home. Update: recently heard of multiple different versions of stories like this happening to other Black women. Do better Ulta.

Caramel Velez

Janet cancelled on me twice day of appointment. I used to go here before the pandemic and they shut down the hair appointments. I was so happy when they re-opened. I have made appointments twice since then once in October 2021 and a second in December 24th. I was exited about the one in October I was caring for a family member who had just had surgery during this time and was excited to do something for myself. My regular beautician was Janet before the pandemic so I was excited to see that she came back. I booked in advance and when I showed up she had cancelled on me. I don't know if it is because I was not a regular any more but they scheduled me with another person and fit me in. I schedule my next appointment with her a month in advance. I received a call from the salon cancelling again today Christmas Eve. This time they told me I was scheduled with a person (Fernando) I did not make an appointment with. I scheduled a month in advance with Janet for this specific day and I was again pushed off on another stylist who then cancelled on my last min right before the holiday. Every time I request a curl by curl cut. I am starting to think it is not something this particular stylist likes to do. Not like it will make a difference to them but I will not be returning and thank you for messing up my holiday plans.