PetSmart

Michelle Ocampo

Understaffed the fish tanks were so dirty with dead fish and the goldfish tanks u couldn't see the fish bc it was so dirty with over 30 or more dead fish very sad . I bought 2 bc I felt so bad the glass was covered with a white film just filthy . All 3 of my fish died from there already ( but my 2 goldfish are alive and very happy ) . Also, the wrong fish were in the tanks . It's at least 30 minutes before I can be helped . The Betta bowls so dirty and they were literally rotting . If u guys can't handle your staff or don't have enough time or employees to take care of so many animals then maybe whoever is doing the ordering should be fired bc the poor animals are suffering from neglect from not enough staff . So maybe u should stop orders of more then u can handle

Crystal S. Siphan

Got my baby first time grooming here. The staffs were so nice and take good care of my puppy. Thank you so much 😊

Particle Boy

Always helpful, well-stocked, not priced outrageously. Their THRIVE vetenarian services are the best in Orange County - top-notch care at the very best price. They've been great for my 19-year-old cat as well as my eight week old cat. A special hats-off to Jennifer, who is just beyond awesome!!

Alejandro Foucault Monterrey

I'm not one to leave bad reviews, as I think it negatively affects the business, impacts people's income, and has a cascade effect that many people may not realize. I try to be understanding, compassionate, and know that we're all trying our best, especially in customer service jobs (of which I've had many in the past). However, my experience here must be shared. I have a ragdoll cat that was left to us after his original owner couldn't take care of him. He's docile and well trained and has all of his shots up to date. After 5 months of having him in my house, I wanted to give him a good haircut and wash and decided to book an appointment here for a haircut. Most PetSmart locations are insanely picky about appointments for cats and although I tried visiting another location, I wasn't able to book a spot, so I went online, found this location (where they explicitly claim that they can offer haircuts to cats in particular) and was able to book an appointment in three weeks' time with someone named Cassie O. After patiently waiting for THREE LONG WEEKS, I got Maui (ragdoll cat) ready, got his rabies shot papers in order (to prove that he was up to date in his paperwork and immunity) and came here half an hour early. Cassie O. was cordial and provided excellent customer service. I shared info about Maui and asked to please give him a lion's cut. She said that she'd only be able to do a shorter one, and I was completely ok with that, as it had been almost 7 months since the last time Maui had a haircut and the poor little fella was truly struggling carrying all of that hair around. After she took the carrier to the back and spent at most 2 minutes (I couldn't see well since it was about 25 feet away from the service desk) she came back and claimed that as she was opening the carrier, Maui tried to bit her and she said she wouldn't be able to give him a haircut there (self-preservation, I get it). She then referred me to a different store (a vet) that does it since they have access to sedation and all of that stuff. The interesting thing is that, as soon as a got the carrier back and opened it up, Maui was as docile as a puppy and wasn't really aggressive at all. Even if he would had been a bit more difficult with them, I would have understood, but he seemed well behaved to me.. Just the fact that they make you wait for three weeks because there are no spots available at one of the few of their stores that they claim can take care of cats, and then refuse to provide the service, is a bit unprofessional and truly a massive waste of time. Had I known they weren't going to try and give him a haircut, I would have found another place sooner. Now the earlier I was able to get the new appointment was for July 14, oh well... ‍‍‍. Just don't come here for grooming services if you have any type of cats, as they would just refer you to a clinic in HB where they can sedate him. Props for the lady for being kind and professional in her dealing with me, though. I'll be fair and will mention that in her favor. Customer service was truly top notch (except for the actual part of providing the service though )