LaserAway

Datzso Jahna

So I always wanted laser removal and when I saw this as for a discount from laser away I signed up . I got a call probably a few hours after or the next day I can’t recall. Anyways, I went to the downtown location on 810 San Francisco and the staff was nice and I did 8 treatments. however, after my last treatment my hair grew back so fast and even though it’s been less hair there’s still a lot of hair as though I never got laser treatment. I got the full Brazilian and under arm package for about $2,000. My Brazilian area is still full as though I did not get laser treatment. Now I know laser treatment is not permanent but the way they explained it to me was not the results I got. So I had to pay off that loan this month and I’m still not satisfied :/

M J

Read the consent forms while on the phone with the rep and don’t let them convince you to just check all the boxes. My situation: The rep did not inform me that being prone to keloids was an issue but while I was reading the consent forms I saw one that was a warning about Keloids and inquired about it. Ultimately my solution, knowing that I’m prone to keloids and being unsure if the laser would cause keloids, was that I’d wait to be cleared by a doctor 1st because I do not want my skin damaged. The rep was a bit annoyed but what bothered me is that she had no concern or care about me being cleared by a doctor first. Her response was, “they do the procedures only based on what the patient says and if I’m prone to keloids they can’t see me,” which felt like I was some what being pressured to just sign and give consent, “or else.” From my perspective if they want to remove any chance of liability wouldn’t a patient being cleared by a physician be a necessity and ideal? I also asked about botox, and after asking for 2 pictures but no in person evaluation, she immediately sent me an invoice to pay before booking an appointment but this time she didn’t mention the consent forms. It seemed as though the primary goal was to secure my money before I read the consent forms, which honestly raised a lot of concerns, and made me realize I need to do more research about the company and procedures 1st because the consent forms and the rep not being thorough made me doubt their process.

DOLLED UP BRI

Had a great experience. The facility is beautiful and all of the staff is very pleasant. I have already referred 2 friends. Tip: Park at Fig and 7th, you can validate at target :)

Elizabeth Repetto Reyes

AVOID THIS PLACE AT ALL COSTS. I DO NOT RECOMMEND. I sent an inquiry to website for laser hair removal services and got a call back within minutes. I spoke with Rita Boukidjian who quickly made an appointment and took my payment. Unfortunately, during my appointment for upper lip and under arms the nurse let me know I was not booked for under arms. She left the room a for a while and returned only to tell me that I was booked for lips and chin. When I asked the front desk staff for clarification they were unable to give me any information or give me an explanation of any sort. I was assured that they would review the error and call me back to reschedule once they knew what had happened. I e-mailed Rita that evening to inform her of the incident and asked her to confirm with the clinic the services I had booked. I was able to get in touch with a member from another region who tried to help me but was unable to do much other than push for Rita to respond to me since she is not in the same region and unfortunately I am not her client. Almost a week went by before I got any response and when we spoke on the phone she said she had not seen her emails in a few days and instead of acknowledging a mistake was done with my order. The response I received form Rita was that I must have MISUNDERSTOOD her. Then she let me know Laser Away does not offer the package I thought I had booked and that for my inconvenience she could do me the favor of letting me do one or the other. I asked for a refund and she said Laser Away does not give refunds but that she would inquire. This was last week and I am still waiting to hear back. So I advise you to spare yourself the trouble of dealing with unresponsive, unprofessional people.