T-Mobile

Naoya Harada

TERRIBLE CUSTOMER SERVICE!!!!!!!!!!!!! Bought a screen protector with a new phone. The guy opened the box and started applying the screen protector WITHOUT MY PERMISSION. Later, I realized there is a scratch on the back of my screen protector and requested for a replacement at shop. I was told they can't issue a replacement because the warranty has expired.

Penguin21

Young African American guy worked here helped me to get a SIM card asap. As I Asian foreigner, I appreciated his quick assistance and gentle attitude during pandemic.🙏

Jon Huh

Came in with my mother to remove someone from our account that we had and possibly upgrade my phone, the girl that was helping did not know what shes talking about. Shes said the only way to remove someone from our account is that I would have to do it via phone call to the customer service or cancel my line??? LOL unbelievable. Came in again with the primary account holder and the guy who helped us out the second time, he got everything done at the store. She needs to get retrained or something because that was ridiculous customer service.

Rafael Gonzalez

Stop reading this and go see Eric Contreras!!!!! So I have been in the market for a new phone and wasn't sure if I wanted to go with T-Mobile. I called in to the store and was able to speak with Eric. He was very patient with me and answered all of my questions. He even went as far as to get my information to be even more helpful and send me links so I can better understand the phones . He even made a YouTube video inside his store to show me some products being that I was not there. I got a chance to find him on Facebook and he is a down to earth guy very helpful. I ended up going into the store and sure enough he got me into an iPhone upgrade and got me to switch to T-Mobile. It is the best plan I can possibly ask for and hands down to Eric for helping me out and being very patient with me I highly recommend everyone to go in and ask for Eric Contreras. Call him today!!!!