Courtyard by Marriott Paramus

A S

I booked a reservation through my Marriot Bonvoy due to having a death in the family. Came down with COVID and was unable to use the reservation. When I went to cancel this hotel REFUSED to grant me a refund even after I called Marriott's Corporate Office, filed a complaint and was told by them the hotel location could refund, the hotel just refused to do so. Marriotts Corporate Offices even called this hotel and the location refused. The hotel staff was nasty and the GM was unresponsive to my requests and emails. Go elsewhere and don't waste your money here. When other hotel chains and travel companies were allowing cancelations due to COVID this location refused to be accommodating. Will NEVER stay at this location if it was the last place standing nor would I ever spend my money on another Marriot Hotel.

michele watkins

Max at the front desk actually sucked his teeth, because I walked away from him. He asked repeatedly (do I have a reservation) obvious question, and appeared shocked that I had one. His coworker was great, hince the 4 star service. No micro in room and small fridge is reason for 4 stars. I truly liked the hotel! Going back.

Harnoor Kapoor

I stayed at this place for one whole week and my stay was excellent! All the staff was well mannered, very accommodating, and always made sure of great service. I really appreciate Abigail at the front desk who assisted me throughout my stay - she was very willing to help!

Brenda Velez

Booked one night due to a wedding. Pleasant experience. Room was neat, amazed it had Paul Mitchell products for bathing. My only concern was the noise at the lobby at midnight. They had a party there and if my room would be located on the first floor I would be upset.