Verizon

Geary Mcdevitt

Samsung phone Update blocked incoming calls went to voice-mail Tech fixed it in 30 seconds

Doris Minteer

Absolutely horrible. They sent us a malfunctioning phone after the first one went bad the second one was also malfunctioning in 3 months. Highly advise everyone not to go Verizon as they will not help you not even corporate. Spent over two hours with corporate and a tech. Poor customer service. As I was on a warranty they sent second phone that was malfunctioning to me that lasted 3 months and now they say I'm out of warranty and will not replace this in good faith as they sent me the second phone that was malfunctioning to me while I was under warranty and it malfunctioned and turned off after only eight to 10 minutes. Corporate tried to fix it while on the phone and now it won't turn on at all. Totally frustrated as we have been with them for many years. I told him whether it was in warranty or out of warranty when it was in warranty this phone that is not working after 3 months was sent to me while I was in warranty now they're saying it wasn't. Verizon in Butler are saying that no one told me it was in warranty when I got the second one and I promise and tell you I was told it was warranty by another technician and Brian who works there at Verizon in Butler said no that's a lie, and now corporate is saying they did it as a favor for the second phone sent to me which is the bad phone that's malfunctioning. I said to corporate why would you send me a mail functioning phone even as a favor. No cell phone goes bad in 3 months. Corporate will not help me. Do yourself a favor and don't go there. We are done with Verizon and their lies.

Melissa Bagheri

Bryant did an exceptional job with porting over our family’s numbers from AT&T and upgrading some existing phones. He was thorough and very professional. We came in for Christmas gifts which you can imagine how chaotic it was as well as the new iPhone 13 being in high demand. He was able to get us the best deal for our situation and shipped our phones as quickly as possible. He followed through with everything he said he would do and even text me after the fact to make sure we got the numbers ported over. Excellent customer service. Thanks again Bryant for going above and beyond!

agentkreeper12 (agentkreeper12)

Had an appointment and got put into some queue. I waited 15 minutes and it never said it was ready, so i walked in and the worker and co-worker were just talking and laughing and I asked when my appointment was ready and the worker that was …This is disappointing to hear, agentkreeper12. Our team should always be ready to help you with urgency and efficiency. We understand where we need to improve and hope you'll give us a chance to provide an excellent experience next time.