Walgreens

Daniel Scott

Before I start, I worked at 2 retail store. The first 20 years until 1997, the second store for 22 year until I retired. BOTH, had instore pharmacies. This is the 2nd time I have used the Walgreens at 2261 S Sterling Ave, Independence, MO, Store #4236. Not my preferred pharmacy but one of the closest to my house. I used them earlier this summer, 2022, terrible service. I figured they were having a bad day or help called in sick. Today, 9/1/22, went to pick up Paxlovid, covid treatment pill. One person in ahead of me, and one to get covid immunization, different line. One Pharmacy tech on the phone, the other dong the ALL IMPORTANT drive up window. When window Girl, whom served 3 car, was finished she asked if she could help me. BTW window girls speed was a saunter at BEST! I told here NO, elderly man ahead of me had been waiting 15 minutes, help him. She took his name and went TO the drive up PC. Then a car drove up and she started serving THEM!! Two cars later I began talking to people in line, ask if always this bad? Wife of the elderly man in front of me said yes, a lot of the time, WOW, WOW WOW WOW!!!!! I waited about 3-5 more minutes for a total of near 25 minutes. Told the lady and her husband I am old school, which means common courtesy. Serve the customers as they get in line, IN store or out, everybody chuckled and agreed. THE PHONE AND DRIVE-UP ARE THE all that matters, right? The Tech on the phone NEVER stuck her head around the corner to check on ANYBODY, OR ANYTHING As turned and walk out, 5 people were in line behind me, I told them good luck! I told them all I had been in line for 20-25 minutes and NOT one single person had been served. Called my preferred Pharmacy 4 mile from my house, Hy-Vee they are transferring the script as I type this review. Ask the Hy-Vee tech how much it cost me. 5 day treatment is about $530, LOL. OOPS sorry Walgreen you lose! I WILL NEVER step foot in another Walgreen, Don’t want to “chance” this EXTREMELY LOW level of service ever again. If I could give them ½ a star I would. Oh and yes, EVERYBODY is short on help, so don’t talk to me about this issue.

David Smith

The pharmacist lady was very rude. I'm going to go to another Walgreens and if I experience the same bad issue there. Then I just won't go to Walgreens anymore

Hailey Dougherty

Horrible service. Sat in the drive thru for an hour waiting for a Covid test while 4 pharmacy techs did nothing. Terrible.

Todd Lower

The worst pharmacy experience I have ever had. They are admittedly way behind. They completely ignore auto refills. When you have to call they are rude and dismissive. And you have to call over and over to get anything accomplished. If I were on life sustaining meds, I would likely be dead. They do not care.