ZWILLING J.A. Henckels Factory Store

Loamy Dirt

Staff were very friendly and informative. I plan to swing by whenever I need something for my kitchen.

JD L

Manufacturer "Breach of Implied Warranty" & False Advertising Ballarini is producing this set of pans with "NO LIDS"! The "Parma Plus". The mere fact that Zwilling claims a lifetime warranty against "manufacturer defects" when they carry this line but will not insure that the "end user" receives what is ADVERTISED by a large 3rd party carrier (i.e. Macy's) is what we educated people call- "breach of implied warranty"! Zwilling must and should hold "Ballarini", or their existing factory responsible for misrepresenting what the end user should be receiving when they customer "clearly READS THE PRODUCT DESCRIPTION" of what they are receiving at the point of purchase. I would not have purchased this pan set if I believed I would not have lids. By the way, using the ridiculous excuse of a "stock description" shows what lengths of irresponsibility Zwilling will postulate to cover up this issue. (See photo #3). If it were an issue of "stock description error" than why - do you have the: Thermopoint Technology (If Applicable), clause? duh-- you should have "Lids (If Applicable)" It's real simple : Accountability is not an option, it is an obligation!

yisi zhang

I was buying a set of knives was 129.99, in the sample shows there are 5 pcs including the scissors. However, when I open the package, the scissors is missing. I went to the store and ask for an explanation, the promotion tag and scissors were disappeared. The sales was saying there is no scissors include! He was in such a bad manner and not being care what customers will think about, AND NO REASONABLE EXPLANATION! I will never purchase in that store again! Period!

Caitlin Curtis

The cutlery sold here is not cheap but wow is it good quality. These knives tend to hold up for a very long time because they are so well made. The staff here is super knowledgeable too. I had no idea that there were so many different specialty knives that existed for different kitchen related tasks. Definitely check these guys out if you need a high quality set of knives for you or for a gift