Red Robin Gourmet Burgers and Brews

J M

Red Robin has always been great but today I'm disappointed in how the servers either aren't aware or aren't transparent when it comes to customers using Visa gift cards. The server told me the balance on my $100 gift card was less than what I understand it to be. I knew the balance was greater because I had only used it twice the day before and recalled the exact amounts I used it for. I questioned this and was repeated told that the balance was less. I also had to pay the difference with my debit card. After checking the transaction history of the gift card, I was able to confirm that they did in fact take the remaining balance from my card and that I was correct about the balance having been greater. What they had failed to mention was that they factored in gratuity at 20% of the bill with my visa gift card. I only found out that they factor in gratuity when I brought the issue up to the manager. Why not have your servers explain this to customers who arent aware when the situation occurs? This would help prevent much confusion. Fortunately, I knew what my remaining balance was on my gift card, so I didn't end up overpaying after all. It was definitely not a pleasant experience today. It was quite a bit of a headache.

Alyssa Wombwell

Attempted to get a table here one evening. We waited at the hostess stand before anyone came over for about 3 minutes. A young man came over to put food on the rack for a to go order and wasn't even greeted so we asked if there was anyone to seat us. He hesitantly found us a table in a near empty building. The table we were seated at was clearly not cleaned well; fries all over the floor, wet table and napkins on the seats. We sat waiting for about 5min at the table and no server came by to take an order or greet us. At this point we decided maybe the bar would be a better option so we moved. At the bar a bartender did greet us and even took a drink order! But again we waited, this time for nearly 10 min. After watching everyone else receive service and we couldn't even get a water we left. I understand being understaffed is an issue but at least communicate and bring a water while we wait. Oh well.

Mr. Johnson

1. Asked for a Burger Medium...got a DRY WELL DONE burger with plan and equally dry fries. Yes we ate it but Tbh... should've went to McDonald's instead. 2. Ordered a Strawberry Lemonade and there were two mushed strawberries in it and definitely lacked the appeal that the picture gave off.

Desiry Cisneros

Update (4/28/21): Excellent service, from arriving till leaving! We went because of the Wednesdays $2.99 kids deal. I ate the same Avocado Bacon Cheeseburger, but instead of the fries for the side, I got the macaroni and cheese, and it was DELICIOUS!!! We also got the unlimited strawberry lemonade, Coke float and chocolate milks again. The fries, of course, unlimited. I just love it here. Can't beat the unlimited fry, strawberry lemonade, and coke float refills! Yumm! Must try the avocado, bacon cheeseburger, it was tasty. As well as the BLTA Club sandwich! The wings are also flavorful. I suppose just try anything on the menu and it should be good. Service wise, it's a hit and miss. The second to the last time I went my waiter was very attentive. The last time I went, I had to flag down the waiter many times for refills and it wasn't busy.