Rancho Family Medical Group -Hemet

albert Jana

My first visited with Dr. CHING went well. I've been through alot of doctors and Dr. CHING WAS informative and knowledgeable. He is now my WellCare doctor. The center has everything imaginable. Labs, eye specialist, etc. The employees there are very helpful and deserve raises. Keep up the good work.

Grace Cachola

This Rancho Medical Group Hemet Office has the best staff, Jasmine(Receptionist) really has the best attitude, in person and on the phone!!! The staff really make you feel welcomed. They give you smiles and greet you when you walk in the office. The waiting room time was literally about 5 minutes and Dr. came into procedure room within 10 minutes. Dr. Ana Diaz is AMAZING!!! She did not rush my visit at all, she took her time to assess me. Dr. Ana Diaz was patient and took note of every concern I had. I will definitely come back to this office for future medical visits. Thank you, Rancho Medical Group!!!

Tiffany

UPDATE: I left a message at the office to try to speak with a manager but never heard back. I did however, receive a call from a manager regarding the reviews that I left here on Yelp and Google. She was very understanding and apologized for the entire situation. She also tried to help me figure out a solution for my issue. Although the manager was very helpful, it is disappointing that I never received a call regarding the message I left in the office. It must have never reached the manager at the Hemet office. I’ve been going here for a few years now and recently transferred over medication from my psychiatrist over to a physician here and have had nothing but problems since I did that. I was supposed to get a one time refill from their NP until I saw one of the physicians however I never got the refill from my pharmacy even though the office claimed to have sent it. I got extremely busy and didn’t call them for a while, my mistake. Once I did, I explained I never got the refill, they said they would send it throught my new pharmacy; again, this never happened. They sent it again through my old pharmacy and only sent 2/3 medications, one of which was the wrong dose. I called back today and dealt with a receptionist who had an extremely disrespectful attitude towards my situation. Once I finished explaining, she said “wow, that was a long-winded explanation”. She continued to make little comments as I was explaining my frustrations constantly saying things with a rude attitude like “so what do you want us to do”. I told her I had picked up 2/3 of the medications at CVS and she said “but you just said you never picked up medication”, which makes sense for her to say. However, I explained that I thought it was an auto-refill of the old dosage from my old psychiatrist since not only did it go to the old pharmacy (not to the new one I requested), it was the wrong dosage. I called her out for having a disrespectful attitude, which she denied. I wish I had gotten her name, but I forgot to ask in the midst of my frustration. I am shocked at the disrespect I experienced from the office trying to explain this problem that has happened on multiple occasions and has caused me to run out of medication. Instead of being met with help and empathy towards my situation, I had to deal with an annoyed receptionist who couldn’t care less about my issues. Absolutely ridiculous.

LaBaron Roylance

I have been with RFMG for years and their patient service has gone downhill. for example, it took over two months for them to send in a referral for a rheumatologist, then it took my wife and I an additional two months to coordinate the transfer of the referral and transfer of my records between RFMG and the referral's doctors office. My wife and I had to make dozens, and I mean dozens, of calls to get this done. This paperwork and transfer of records would appear to be a job for the RFMG, but they don't seem to care for their patients. When my c-pap machine was recalled, I called to get a new prescription to replace it, they said they would check into it and get back to me. Two weeks later not a word. They only thing they seem prompt about is their demand for the co-pay.