Einstein Bros. Bagels

Julio Rodriguez

Ordering process was easy and service great. Edwin was very friendly and even helped my wife carry her order out to the car. This is coming at a time when it is very difficult to find good customer service. We called several times and he answered every time. Will be ordering from here more often.

Ime R

Bought a chai latte and two bagels sandwiches. Bagels were either overcooked or unfrozen at one point because they were so tough to chew through. I also waited up to 15 minuets for one chai latte when I was only the second coffee order in the queue. My bagel with cream cheese had such a small amount I had to double check if they really put any on it. I used to enjoy fresh bagels and great coffee from Einstein but now it’s just horrible quality with extremely slow service.

Phil

Bad layout. Bad service. Bad attitude. Place is a mess. Why would you set up the restaurant to have a long line of people loop from the door to the right and then to the left back to the register if you're going to let people hop the line from the door straight to the register. People in line were annoyed. Cashier said "Oh it's not my fault." Doesn't matter. Just pay attention to the people in line and control the situation.

Liz Arias

Giving this place 1 star but deserves negative star. Waited 20 minutes to get this burnt sandwich and very stale bagel. Management needs to get their act together to attend to both online and walk in customers. Both are important! This is Kendall Drive and 121 location. To summarize it was terrible.