Cabinets to Go

Kats

Update as of 8/16/21 Don't not and I repeat do not waste your money or time with Cabinets to Go! No resolution and countless phone calls to Danielle, Scott, Gloria, Mike etc. No one calls or they call from different numbers. Needless to say the CEO Jason Delves of Cabinets to Go is not delivering any of the goods they claim on their site. Customer service is a joke, you can not speak or reach anyone on their main number. There is no phone number to reach out to corporate. That should be your first red flag about this company! If by some chance, like a strike of lightning, you do reach someone be prepared to explained your story multiple times to someone who doesn't understand anything you are saying. Then read a scripted response and resolve absolutely nothing. The headquarters are in TN and yet they might as well be overseas because they do absolutely nothing to rectify their errors or unprofessional installation by their installers. What they are good at is leaving their customers frustrated, with poorly made cabinetry and tons of faulty parts needed to put cabinets together. For example my upper cabinets are sagging as they were not installed properly. The glass doors have pistons and hinges for soft open and close. Since they were installed they have bent and the doors do not shut properly. I have sent numerous pictures, explanation by phone, email, carrier pigeon etc. They continue to dodge the issue and its been over 7 months trying to resolve their mistakes. I am filing a complaint with BBB and I will continue to write reviews to warn everyone about giving Cabinets to go your money. You will not get in return anything remotely close to value from their products or services. Especially, customer service or otherwise. Cabinets to go sucks. They have terrible customer service in the Hallandale beach location and their 800 customer line. I have been trying to get my upper cabinets fixed from faulty hinges and pistons which broke and the glass door will not close properly since Dec 2021. It is June! and continue to get the run around as no one wants to take responsibility or even fix the issue. My upper cabinets are now sagging due to improper installation. I have talked several people at the Hallandale beach location Kaye, Ownie, Steve and no one does anything. I asked for manager they suggested they would email area manager Mike Desmond. Haven't heard anything from him. We have spoke several times by phone and email to Mason from customer service sent photos, email documentation of the problem and he continues to say he will speak to a manager and nothing gets resolved. It is ridiculous the lack of customer service and not resolving a problem they created. I agree with other reviews the lack of urgency is unbelievable and beyond frustrating. This remodel was supposed to be exciting and great experience. It has been the complete opposite. I will warn people to stay clear of Cabinets to go.

yarie godoy

I was very excited to go to Cabinets to Go to choose the design of my new kitchen. As we were going through the process And talking to Tomya, we saw and were offer an amazing deal and plan for our kitchen. At the moment we made it clear to Tomya about 5-6 times that I have a really small kitchen and didn’t want to lose any space. She agreed that no space would be lost and that we would love our kitchen. One week after we talked and payed every cabinet, we started having problems. The cabinets arrived a week late! After when the installer came he put all the cabinets and realized that the cabinet that goes in the corner was too big!!! (We gave Tomya the measurements exactly how the Kitchen is . Length and width). We called Tomya and told her the problem and also emphasized that we were losing a lot of space in the kitchen. She was very rude and treated us as we could not afford anything and she was doing her best to give us something. Then, tell me how I will get 11,000 dollars?...Since we were the one that took the measurement “wrong,” we had to go back to the Cabinets to go location to pay MORE for the cabinet she got wrong. We were suppose to take the cabinet back and she didn’t even want to speak or see us, and asked the installer to take it to her. In fact , when we started noticing that we were losing space in our entire kitchen, she said nothing could be done. We measure and saw that we could fit a 12 inches cabinet of spices in a space we’re are losing. She didn’t include a spices cabinet because it “wouldn’t” fit, but yet we have space in the corner and the middle ( when you put it together it’s 12in, we are losing) to fit one and are also losing a complete corner (24 in x 24 in)and leaving empty since to her knowledge we don’t need the space. Not only that, we have a cabinet in the floor that doesn’t even have a door to cover it, as Tomya said it’s not needed because when the Rock (Quartz), goes on top everything will be cover and nobody could see it. But hmm, tell me how am I suppose to prevent from thing not going into that empty space? Or in whose mind is that correct?. My husband and I expected so much more from this company, but yet you try to speak with a supervisor, manager “ they don’t have one.” So who it’s going to solve my problem? Nobody I just lost a lot of money for a kitchen that it’s not right and had to experience Tomya a disrespectful women who thinks her clients are always wrong, and even said we were un knowledge and stupid next to her. P.s. Tomya also made a mistake with the cabinets that are next to our stove. The drawer that pulls out hits my brand new stove and doesn’t even open half way. The door on the bottom opens the wrong way and hits the oven window. We started this tragic experience 7/31/2020 to 8/24/2020 and are still waiting for the frame that they are going to replace ( waiting 10 more days). After, wait for the guys to come measure for the Rock(Quartz) which means 15 days more to install it. Unfortunately, we have to stay with no kitchen for at least a whole month! Sincerely, Lesi and Mauricio Godoy Miami Fl.

Claudia Segura

ONLY ORDER IF YOU HAVE 5 MONTHS TO COMPLETE. The sales person was really good, very patient, but they should tell you that is at least 4 months, not 3-4 weeks. Installers did a good job. Here are the negatives: Order was placed in December, some parts were damage in delivery, so everything was not installed, been waiting for over 2 months for a damage part, talked to customer service several times and their response was: it will ship when it ships, is on a priority list (because they sent the wrong part already).They have too many orders to pull. Cabinets are not bad, but their customer service is not so good.

Jane McNeill

We love our new kitchen! Our sales person/designer Rich Kuntz was excellent! He was so patient with us and helped in making our dream kitchen become a reality!! Great quality, and excellent customer service too!