The Spa At Club Northwest

Michelle Welch

My top of my feet were chemical burned. Polish came off in the shower. Hardly soaked my feet. Wouldnt rinse gloves between products. Didnt get all products rinsed before appling next. Never go back. Feet still rashed.

Michelle Hicks

The front desk staff and Stephanie the masseuse are kind, professional and accommodating. The rooms are warm, cozy and relaxing. My massages have been such a relaxing treat. I wish I could book one once a month. Thank you to all the staff that make it a pleasurable experience for me and my family.

beau tatum

Posted now for a second time as the first was deleted mysteriously. Never has an experience been so unbelievably terrible as to where I felt compelled to leave a review so that others could exercise caution before going somewhere. This is the 2nd experience for both my wife and I, yes slow learners but we hoped to give them a chance, and the spa did not disappoint in out-doing themselves, they actually got worse from the first bad experience. Booking out a month in advance in something that is not out of the ordinary at times and that was not the problem. My massage was set up for the day prior to my wife's. Upon showing up for the massage, I was told the scheduler has made a mistake and switched the appointment names, mine for the following day and my wife's for my time today. Instead of an easy switch being made, I was told the masseuse scheduled for my wife would not massage men and that I was out of luck after waiting a month. Now for my wife's appointment the next day. After arriving at 10 for a nail appointment, she did not get recognized or greeted as the desk staff was too busy chatting with somebody about their work to check her in...until 10:18. She should have used the long wait time not to only dodge the rude bullets thrown at her but perhaps to reconsider ever coming here at all. But hey, they couldn't mess up the complimentary mimosa so maybe they should try switching professions? But the nails were done right so at least they paid attention during their 10 week beauty school course. Yeah for pass / fail grading. Time to pay but not left off the hook yet, thanks to a wonderful package we signed up with at the neighboring Club Northwest, we were told we would receive 15% off for Spa services. Apparently no one told the spa this or the raised-in-a-barn rude front desk worker who said she would honor this only once and never again. Now to her massage later that day at 1:45, this is where the spa truly shines. Round two and the front desk is ready with more comments, making sure she is in fact there for her massage that we scheduled a month prior since they screwed up my massage time the day before. Now it's time for her *relaxing* 90 min massage, my wife was hopeful for a redeeming experience, my how those hope balloons get popped. After 5 minutes of casual get to you know you chat, my wife was hoping for a spa like experience, but what awaited was over an hour of illicit stories with sailor swearing and frequent pauses in the massage for the masseuse tell stories with her hands. At one point she moved my wife's neck to the side for a "stretch" and pushed down so hard that she cracked her neck and my wife has had a searing headache with pain ever since. At least we have a good chiropractor to sort it out. Where were we, oh the massage, well the masseuse must be a good story teller because she got so enthralled with her own tale she "ran out of time" on a 90 minute massage, which she ended 15 minutes early, and decided to drape hot towels on my wife's legs instead of doing any massage work. Oh goody, probably the best part of the massage, although truthfully the best part was when it was over my wife says. Unfortunately this facility should look at relocating to an even more rural location, perhaps klamath falls?

Michael Miller

Very nice place. Prices are a bit high--but this is a very fancy facility. I had a great massage here plus any massage comes with full access to their facilities, making the cost more justifiable. They did have to reschedule my appointment. I realize these things happen, but I was an out-of-towner and had a tight schedule. Plus when checking out the cashier yakked with someone for ten minutes before taking my payment. For those reasons I can't give it a 5, but your visit will probably be better. I still recommend this place.