Enterprise Rent-A-Car

Alphonso Echavez

I travel a lot and this enterprise has been the best experience yet due to their customer service. Ms. Emily Shaw is a complete professional and deserves a raise.

Layla Jackson

I recently got into a fender bender, and my insurance set me to this location. I am active duty military, so I was taking time out of my day to get my vehicle. I was given a vehicle thats registration was 3 months over due. I got pulled over several times due to this issue. The vehicle wasn’t fully cleaned, I found items from previous drivers in the vehicle. The vehicle smelled like smoke when I first got it & was inform that I wouldn’t be charged but they did not offer another vehicle. The cover behind the steering wheel was completely gone. The gas tank latch was reattached with tape. Lastly, the charging port in the back seat was just an empty hole, it wasn’t useable. The employees informed me they didn’t have any vehicle of my size to exchange the vehicle for and that I would be given a smaller vehicle instead. They did not try to compensate for anything, and did not care for my time. They were rude on the phone, and it would take about 10 calls to even get ahold of someone so I would always have to take off work to physically show up. I do not recommend.

E RGM

Vacaville location is the absolute worst location to rent from. I live locally and use Enterprise for work and personal reasons. The staff is unprofessional and unpleasant. They have no manners and completely disrespectful to clients. Not just to myself but others attempting to rent a car. I say “attempting” because they never actually have the car you booked. If you can avoid this location it maybe beneficial to help and allow training to take place to ensure proper customer service.

One Heart Awakening

Rental was clean, available, and ready for pick up. Staff at local branch was courteous and kind. Process of reserving was quick and easy, used the app. Process of extending the rental by two days was a bit of a hassle, had to reach someone at the local branch and speak directly, couldn’t be extended through the app, though there appeared to be a quick button for it. It redirected to a phone number, where I was on hold for an extended period of time, then told to call the same number back and choose a different selection to reach a local branch, couldn’t be transferred apparently. Ended up looking up number for local branch and calling directly where I was then on hold for another extended period of time. All was well with the rental otherwise. Returned after hours with a full tank of gas, picked up at half a tank, slightly inconvenient, charged an additional days rental for dropping off after hours. It’s their policy, ok. Had to call and request reimbursement for gas as I left it with double what was in it when I received it, otherwise that would’ve been another expense. If I didn’t refill, I would be charged an exaggerated rate per gallon, but my reimbursement rate for refilling was standard rate per gallon. I later received a bill from enterprise for bridge toll, which due to covid, no one can stop and pay anymore, everyone is billed. Enterprise tacked on a huge “convenience” fee, almost tripling the cost of standard toll fee, again, their policy, and if that wasn’t sufficient enough, felt to bill me 50 cents more today, 3 weeks later. Which prompted this honest review of their fees and services. Price gouging customers isn’t cool! Will be looking into other options for rentals in the future.