Frank's Pizza

benjamin eberle

delivery for franks has been terrible. cold food that should at least be warm and warm drinks that should be cold. get it together frank. fix your delivery. it wasn't just once but the last three times have been just terrible.

Stacy Ann Ford

Best pizza I've had in a long time. Absolutely fresh and delish 😊😋

Deana Bovino

We’ve been getting Franks since we moved to Oakland about 4 years ago. During the pandemic we ordered from them and other restaurants in town in support of the tough times. Lately they have been going really downhill. Tonight, while ordering I mentioned to the girl that I was looking for a coupon. I then gave my card number and when I found the coupon I wanted to use she said it was too late and that we cannot use the coupon because she ran the card. That coupon would have saved me twenty dollars bringing my order from 54 dollars to 29.99 (I order two pies, two orders of garlic knots) when I asked if the girl could void it and start again she said “I don’t know if I can. You would have to talk to the owner and he would have to call the bank and honestly we are just too busy for that tonight.” So when I pushed asking for some sort of resolution she just told me it was impossible and if I wanted to use the coupon I could place a second order for more food. I asked if she could at least throw in a soda since she ran the card before I could tell her what coupon I was using and she said “yes but you’ll have to give me your card again.” We’ve had rude drivers that have literally thrown food into our hands, have stared at a 5 dollar tip and asked for more (we live up the block from franks), had pizza delivered that looks like it was thrown into a tornado and now this. Unfortunately, we will not be ordering with Franks again. *EDIT*- so my card gives me updates as soon as it’s ran. She ran my card five minutes after I got off of the phone with her. I asked if they could make it a 7pm delivery. The driver shows up at 6:30. Before our friends even arrived because the girl never told him it’s a 7pm delivery.

Karen Beesley

Do not order from Franks pizza in oakland ever again. A few weeks ago I ordered a gluten free pie and clearly told the staff I have celiac disease and they gave me a regular pie. And tonite I ordered a pie and kept calling because it was not delivered 3 hours later They kept saying it was on its way. The order was never put in. Then we were told they would put the order in again and it would be delivered within 25 minutes. It took an hour to be delivered and when I called to complain the manager said the girl was new. No excuses. Horrible customer service. Shame on them.