East Bay Hand Medical Center

Jesse Kadjo

East Bay Hand Medical Center provided me with the best care I have ever received. After over a decade of chronic carpal and cubital tunnel pain and many attempts to resolve it non-surgically, Dr. Stein and his team took the time to offer me a permanent solution to my pain. They did not enter upon surgery lightly and had me go for a neurological test to be sure. I ended up having surgery of both hands and elbows and am recovering well and quickly. Dr. Stein’s bedside manner is excellent and he made me feel seen and my pain acknowledged. As a black woman, I have not always had the most positive experiences in health care so to have this one be so good was almost overwhelming. All of the nurses and PAs treated me with the upmost respect and care. A special shout out to Jen, Lara and Beth, all of whom cared for me as if I were their family. Thank you to Jen especially for all of her work and giving me the tools and authorizing the tests that aided in my decision to go forward with the surgery. And finally to Dr. Stein, I am forever grateful for his expertise and kindness. I am able to use my hands again, something I will never take for granted. If you are thinking of going somewhere else, don’t. This is the place to go and you will not regret it.

Sean Cohen

I am so very fortunate to have found Dr. Franko to restore my highly damaged, primary appendage back to 100% functionality. The man, without question, is a virtual magician of hand wizardry, and I couldn't possibly be more pleased with his care and every one of my interactions with him.

Jose Fernandez

While in doctor's office, I had some documents that need to be filled out by the doctor for me to return to work. I tried handing them to the doctor, but was instructed to drop off the paperwork at the front desk. I was then charged $15 to have two simple forms filled out. The next day, they contacted me stating that the forms were completed and faxed the forms to my job. They completed the forms but filled it out wrong. Instead of having me returning to work, they put down that I cannot return to work. I then returned to the office to give them new forms so they can fill them out correctly and they stated it will be ready on Friday. I waited, no call on Friday. I then called on Monday and the receptionist told me in a nasty, condescending way that the office has 10 to 15 business day to completed the forms. After that, rudely hung up the phone. This medical office doesn't care about you going back to work and filling out the forms correctly. They are just worried about their $15 and their rediculous 15 day policy. If they filled out the forms the day while I was there, I could have have caught the errors and have the forms corrected that day, instead of me having to wait. Once I get these forms back, I will never return to this office again. Thanks to the no-customer service at this office and the rude, nasty and very unpleasant people who work there.

Linda Martineli

Dr Franko was very kind and quick at helping me. I had an accident on my left hand and Dr Franko was able to help me right away. Him and his staff were always very kind. The surgery was great and my recovery was perfect. I’m very grateful to him for doing my surgery so quick and helping me in a moment I needed ( I was 2 days away from moving out of CA, without house, and everything already packed and shipped) the worst possible moment to have such accident. Thanks a lot! Great Dr and great person.