Harvard Vanguard Medical Associates Somerville

Andrew Faden

We came here for an eye exam. Up front told them we have VSP for vision insurance, and they suggested it would be accepted. Only afterwards when the bill arrived did they reveal that they do not accept VSP, and furthermore they refused to work with VSP to have the contact lenses covered as medically necessary (which was the entire purpose of the appointment). This is a fraudulent practice, they should be investigated by the MA Attorney General – we will be filing a complaint.

James

The staff is fine, they are nice enough. The doctor I saw was nice enough. However, I am in the middle of an issue in which the doctor forgot to out in an order for a procedure that required insurance approval. He had originally said we could get the procedure approved and done on Monday/Tuesday (after seeing him on Sunday). I guess he forgot to put in the order because there was no order for insurance approval on Monday. On Tuesday it got put in and then denied on Wednesday by insurance due to clinical notes or lack of paperwork. However, Harvard Vanguard thinks it is still pending and not denied, and I have no way to tell the doctor he needs to put in adequate notes to get this approved by insurance. So no ill probably ended up having waited a full week before I get this procedure done...after the doctor telling me it was something I probably should have come in for immediately and that it was important.

Jen Naman

I have been seeing doctors and a few NPs in various departments here for several years and can only say that it's always such a good experience. The facility is like new, the parking easy and affordable and the health care staff Cares and is so great. Highly recommend to all.

Emily Hudson

Terrible experience. The office has just recently gone downhill. My main complaint is with the staff. I got fitted for my contacts yesterday. My tutorial was rushed and I felt like the tutor was impatient. Today when I was trying to put my right contact in, it got lost in my eye. When I called the office to see if someone there could take it out for me, the receptionist told me that no one was available and that I should go to Mass Eye and Ear which was very far away for me. When I persisted, they reluctantly made an appointment in just five minutes. When I arrived, the staff treated me as though I was being a baby for not being able to fish it out myself. The reason was due to a complicated set of factors: I am far-sighted and so I couldn't see what was in my eye without a magnifying mirror (which I didn't have) and I have chronically dry eyes, which makes putting contacts harder. The doctor, Dr. Kim, was great, and she was very unhappy to hear that I was told to go to Mass Eye and Ear when I was a patient in their clinic.