Copart - Columbia SC

Keosha

My experience with Copart has been horrible! My car was wrecked and Travelers took the car to Copart until an adjuster was able to come out. I was unable to get my belongings right after the wreck due to being in FL for a week and after that I was quarantining because of covid. When I was able to make it to the location to get my personal belongings as well as the tag they dispatched someone on the yard to bring the car. I went to sit in my truck and about 2-3 minutes later, the young lady came and told me that the car had been stolen. NO ONE notified me or Travelers of this incident. Mind you Travelers stated that the car was "totaled". A few weeks later, I received a video from a friend and they seen a gentleman driving the "totaled" car that was stolen. The person was so ruthless, they still had the personalized tag on the car!!!! I contacted the police department, nothing was done. A few weeks after that incident I received a bill from another towing company stating that the "totaled" car had been abandoned and it was now in their possession (missing catalytic convertor). I contacted Travelers and they retrieved the car and took it back to Copart.....of course EVERYTHING was GONE!!!! I've cried and cursed so much till it's sad, A LOT of emotional stress. I spoke to a manager at Copart and told her to just mail the remaining items to me. When I received the box on yesterday, it was basically a bag of trash!!!!!! Called today and now I have to send them a list of the missing items. Ms. Robin and Christy were nice to me but this entire situation has been a BIG headache not to mention the 2 to 3 times I had to travel 40 minutes one way w/o any results. I personally think the car being stolen was an inside job. I would NEVER take anything to their facility again if I could help it!!

Nahun Flores

Very dishonest. Even If on the car description says Run and Drive, you bet the car is going to have major problems like engine or transmission problems. I had the same experience with the last two cars I bought from copart, I know is a gamble but they should be honest and put those cars on Mechanical categories, not on run and Drive categories, also the loader man at the copart facility, they don't care if they damage the cars when they load the car into the tow truck

Tabitha Clemmons

They are so unprofessional. It takes HOURS to get your cars out of the fence. Idk what the point of putting your name in the tablet because they don't go in order. The office manager didn't seem to care when I brought my complaints to her, and dismissed them like they were not valid. For them to be this big of a company you would think they would run more smoothly and have better people in the office serving their customers.

Forrest Murphy

TERRIBLE. Office staff is slow and unprofessional. This Copart has a satellite facility. Be sure to ask where your vehicle is. You may have an hour added to your visit because they may not tell you your vehicle is miles away at their Pine St. facility. Yard crews are poorly trained, and can be dangerous and unprofessional. One of the worst yards East of the Mississippi.