TowAway LLC

Traci Farr

They were very quick to pick up my husband and his truck. They were no too expensive

Jakeima Jenkins

I contacted Geico to have my car towed out of my driveway after a winter storm. Geico advised me that they were sending Towaway LLC. They advised me to answer my phone for any unknown numbers, as it could be the tow company and that the wait would be longer than usual because of the winter storm. Not a problem. I was just happy to be able to get my car out of my driveway. I get a call from a toll free number. I answer, thinking it’s Towaway LLC but it was Geico. The rep stated that they came but couldn’t get to me because I live on a one way street and the driver couldn’t get onto my street. Umm, okay. They should’ve called me. They had my number. Next excuse was there were cars double parked in front of my house. I was literally sitting in my living room, near the window. There were no cars doubled parked in front of my house and if the issue was a double parked car, they had my number and could’ve given me a call so I could ask the person to move. The fact that they were given my phone number and never gave me a call about any of these so called issues and just left is ridiculous and the reason that they are getting one star. It’s all about communication. If they didn’t want to do the job, they didn’t have to accept it. I’m not even sure if they came to my house. Anyone can lookup a street on Google.

Chloe Kilmartin

Went above and beyond when we were stuck in Maine on such short notice!!! David was super nice and made the whole experience for the two of us and our dog much better than we could have even hoped for in such a sticky situation. Crossing our fingers we won’t need a tow truck anytime soon but if we do we know who we’re calling!

Julia Weber

In response to your reply below.... it seems like your mechanics need to do better documentation because I did tell them that it was suggested to me by other people that the car would need a new engine (given that it was driven without oil after the pipe burst and then went up in smoke). My point is - it didn't even take a mechanic to see that in a matter of minutes, when it took your staff 5 hours of labor. Your mechanic said that was absolutely not the case - that it just needs a new PVC hose and would cost me a total of $100. You then called and said that it would cost $1000 to repair at which point I said I would consult with my boyfriend and get back to you. You then CALLED my boyfriend after asking me for his number "to ask him when he last did an oil change." At no point did I (or him for that matter) authorize any repair beyond the initial $100. I have received nothing in writing even after requesting this from you. The vehicle belongs to me, which you knew, so I'm not sure why you would ask for any authorizations to do repairs to it from anyone else in the first place, unless you didn't like me saying that I didn't want to spend $1000 on the car. We called you the following morning to tell you not to proceed with the repairs, not to "change our mind" as there was no such authorization given in the first place. After we tried to contact you about picking up the car, you said it was already taken apart and I owed you $500, or $1000 to put it back together to a non-running vehicle. So yes, I came there in person to discuss the matter. And I agreed to pay you the $300 to get my car back because you threatened to charge me storage fees and repossess it if I did not. Also, I asked to tow the car myself and you refused to allow me to do this, so I was forced by you to pay YOU to tow it to get the car back. Furthermore, at no point did I ask you to do an oil change on a car that would not run. The PVC pipe is worth $18 online, which was left on the passenger seat, not even installed, with the tag still on it. Sorry, but not only are you unprofessional, but also dishonest with your customers. Your business chose to take advantage of a customer's bad situation to make a profit.