Brown Furniture

Gizelle Guyette

I write this realizing that ordering furniture is a process, especially in these times of shortages, delays and uncertain staffing. Eleven months ago, I ordered and paid in full for a living room set for my parents. The styles and upholstery fabrics were chosen by my delighted mother; the visit was perfectly pleasant, and, while we were told it may be a few months before the furniture was ready, we were given to understand that we would be updated. It is now eleven months later. No word; no furniture; no response from any of the Brown' s Furniture management team to repeated requests for information about our order status, after an email and call in December were answered, tersely and testily, with a snappish message about inevitable delays and how stressful this was for them. This should have been a joyful occasion for my parents. It was to have been their first new living room set. Instead, it has become a new source of tension and worry. I wrote this only after three more inquiries over the past six weeks have gone unanswered. Unfortunately, I cannot recommend Brown Furniture. While they cannot control the factors in outsourced furniture- making and upholstering, they can make an effort to communicate with their customers and apprise them of what's going on.

Cyndy Currier

I needed some fabric to reupholster couches I purchased from there years ago. They are in great shape except for the fabric. John was so very helpful going through all my choices and sharing his thoughts. He was so great to work with. You have a gem, never let him go.

Sarah Morgan

The salesperson was very knowledgeable and helpful. He was able to find the mattresses that were in stock quickly and he gave me the opportunity to try them. He was able to schedule delivery by this weekend. We even found a bed frame that was on sale on the show floor. His colleagues were also helpful. Thank you for a great experience! A friend recommended that I come to Brown Furniture and I will recommend you to my friends as well.

Paula

Where to begin... We started right here and liked the reviews. We read them so we thought we would check it out. Well if you decide to take this one into consideration you will read we didn’t have the same as the rest. We put a deposit down on our furniture June 2018 as of Oct 2018 we were still dealing with it (until today). To make our 4 months experience short. We have had nothing less then a run around including very poor customer service even with the general manager, brand new furniture (La-Z- Boy)broken (just a piece) but that’s why we bought new, no communication from anyone. To wanting to returning it to be told it was a special order (which was never mentioned before) and that we couldn’t. Was even told the new owner would call, because this isn’t how they do business but that didn’t happen.The general manager called today( 10/06/18). Which he has been involved since the broken furniture came in and said he was going to call La-Z- Boy himself to see about getting a new one. Which we never heard back from until today. GM blames the warehouse guy today. It’s been a long 4 months, nothing We were expected for buying our 1st set of new furniture. We fixed our brand new furniture ourself. We would not recommend buying from here, nor will we be giving them our service.