Samsonite

Category: Luggage store

Address: 1 Premium, Outlet Blvd Suite 315, Wrentham, MA 02093, USA

Phone: +15083849853

Opening hours

Sunday: 12–6PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–8PM

Saturday: 11AM–8PM

Reviews

Anthony Santangelo

Feb 28, 2022

Both saleswomen were so nice and very knowledgeable about the product. The prices were awesome compared to retail! We got a large, 28" suitcase for $230 instead of $300!

Bruce Provencher

Mar 17, 2019

Nice selection, good product, they just didn't have any type of bag that I was after and couldn't or wouldn't recommend any where else. Helpful up to that point.

Felix Eric Ramos

Mar 29, 2018

I visited at 8:30 pm on a Wednesday evening. Melissa was incredibly helpful, knowledgeable, and kind. She really took the time to talk about product and I walked away buying two pieces, instead of my original plan to buy one. Excellent service, good prices.

Oleksandr Gandzyuk

Aug 30, 2015

I writing this to share my positive experience I have met at the Samsonite Factory Outlet, Wrentham Village Premium Outlets, Massachusetts. I have purchased my Samsonite VizAir Laptop Backup in January 2014 at LuggageDesigners retailer website from abroad, and my bag was shipped to Ukraine. But currently I am studying in the US at my master's program, and just recently my bag's zip was broken. I have checked several tailors and repairs in New Bedford, MA, where I am currently living, but in most cases I would have to pay at least $50 for repairs and/or wait several weeks for my bag to be fixed. I was really surprised visiting mentioned above Samsonite store near my area, where managers offered me advanced brand new VizAir Laptop Backup for free in exchange of my broken bag. I appreciate very much attention managers and your company provided, as being a business person I have been always sure that customers service is one of the most significant attributes of the business. Thank you very much for this positive experience, I wish your company and managers from that store all the best in your goals

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Questions & Answers

Where can I get my Handle of American tourister trolley bag repaired. It's handle is not sliding down.

Bhagabat Mukhopadhyay | Sep 6, 2019
Amy Gariepy | Sep 6, 2019

Bring it down to Samsonite in wrentham. They will send it out for you to get fixed

Can I exchange/return a on line order at your store?

Christine Giovannello | Sep 6, 2019
Amy Gariepy | Sep 6, 2019

I believe you can but I would call the store to double check

Do you repair or replace damaged handles on roller bags by Samsonite?

Joe Zilaro | Sep 6, 2019
Amy Gariepy | Sep 6, 2019

They don't do it there on site but they do send them out to be repaired. Call the store and ask for Melissa. She is awesome and will answer all your questions 😊

Do you offer any discounts

Paul Tessier | Sep 6, 2018
Amy Gariepy | Sep 6, 2018

I don't work there myself but yes I know that they do😊

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