Consumer Auto Parts

Michael Legere

I have never had a bad experience at any CAP store. I have been to every Worcester location and many others. I will go out of my way to go to CAP. I drive a 2016 VW Golf R. I can almost never find a rear wiper for my car. I was on my way home to Worcester from Southbridge when my relatively new rear wiper shredded and literally fell apart. There was heavy rain forcasted the next day. I needed to replace it. I had siri look up the address for the park ave store. I would get there right before the 6pm closing time. I called and Matt answered. He looked it up and he had none in stock. I had a really odd size and he gave me the size number. He could have easily ended the call because he was getting ready to go home and he was out of stock of my blade. He did not do that. He told me that the W boylston st store had one. I barely had time to make it before 6pm. I put it in my gps. I called the store when I was down the street from the W Boylston location. They told me Matt had already called and let them know. I got the wiper. I called the Park Ave store to see if I could leave a message for Matt because it was after 6pm. The store was closed. My homeboy answered! He recognized my number and wanted to make sure I made out ok!!! Even though I did not buy from his store, his top notch customer service left a huge impact on me and reaffirmed my loyalty to CAP. Great customer service and an all around great guy!!!

John # 1 LaTores

Great service. They are moving to a different location soon.

Stu Ghira

Not hard to say that I won't be returning, the staff member there was extremely unhelpful and the store had half the lights off, if I wanted to look through dark and unorganized parts shelves I'd go work at a parts warehouse. Don't bother asking if you're looking for something you'll just get a pointed finger, with "it's out there somewhere". I ended up at Napa right up the road with a much better experience.

Mia McDonald

The best customer service I have had in a long time. I had my small children with me, but the staff was so helpful and kind. Wow! Take the time to go here and skip the horrible service at the big box stores.