Milford Ceramic Tile, Inc

Emery Corley

I appreciate and applaud the customer service of Kara Jacobson of Milford Ceramic Tile, Inc. I needed just one box of tile to complete a project at my home in St. Louis, Missouri. I had purchased four boxes of tile locally, but their turnaround time to buy another box would be 3 - 4 weeks. Kara was at work on Saturday, December 5. Being open on Saturday was the reason I called your business. Kara was friendly, helpful and knowledgeable in her assistance to find a single box of tile in the same make and color that I was using. Good follow up on locating the tile and updating me on delivery status. I received the tile by FedEx on December 12. My installer will be able to finish my job early next week before he goes on vacation until the spring. My wife and I are grateful to Kara and Milford Ceramic Tile for helping us wrap up our basement remodel on time. If we need tile in the future, we'll certainly consider Milford even though it is more than 1,100 miles from St. Louis. Thanks.

David Coolidge

DO NOT ORDER FROM THIS BUSINESS – BUYER BEWARE. I ordered tile – it came on a pallet – one box appeared to have been opened. I noted that on the delivery slip. Driver left. Upon further inspection, there were several sheets that were broken. I sent pictures, and provided the necessary proof. All GINO would do is submit a claim to HIS SHIPPER! They denied him so GINO at Milford Tile denied me. RIDICULOUS. It is a retailer’s responsibility to get the product to a customer – NOT BROKEN. My advice is – DO NOT DEAL WITH THIS COMPANY. Select a company that's willing to make sure you get your tile, intact, and a company that is interested in customer satisfaction. If you are unfortunate enough to order from this company, their expectation is that, at the time of delivery, unload the pallet, open every box of tile and remove each tile to inspect for breakage. Don't accept the order if anything is broken This is a TERRIBLE COMPANY. GO SOMEWHERE ELSE.

Andrew R. McPherson

I needed just a few sheets of mosaic tile and our local tile shop wanted a lot for just a few sheets claiming the freight cost was high. I ordered from Milford and got more sheets for half the price. it took a few days to fulfill the order but once it shipped it was here super fast and overall only took about a week. overall excellent experience and the customer service was great and very professional. will order from them again soon for my backsplash tile.

Jud Marshall

Had a special tile that no one else could get in the country. It was a existing tile that was installed back in 2008. Did a repair to a shower base that we didn't think we would find tiles for and sure enough Milford tile had what we needed, even the bull nose tile. Nice shipping received with in 2 weeks. Expensive for shipping but it is fragile tile and they don't ship ups. Which is a great thing. R and L carriers did a great job getting them here. Appreciate there staff. Even in blizzard conditions. Definitely will go through them if I have any custom tiles again. I am a contractor from Columbus, Ohio.