Address: 1201 Broadway E240, Saugus, MA 01906, USA
Phone: +17812315118
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
john smith
I’m here just to say Stefanie and Jodi will have answers to all of your questions, not only that, they will help you make the best decisions that’s financially suitable for you - KAY’s have various options - you can also use cash, debit or your own credit cards. Their knowledge of clear, cut, clarity, the Neil Diamonds versus the Leo Diamonds, bling bling vs classy ring is unmatched. I know life moves on BUT I hope as long as I’m buying from Kay’s that they are employed at Kay’s - don’t leave just move up the ladder. It was a pleasure and thanks. 5/18/19 she’s officially off the market thanks to Stefanie and Jodi.
Stella Wallace
By far Kay outshines the competition. Kays post purchase care and consideration is barnone the best I ever saw. A special shout out to Stephanie [mgr] and Brad at Saugus location. Thank you so much for helping me. Stephanie I will never forget how great you were and how you went above and beyond to help me. Meant the world
Courtney Jackson
I am so happy to hear that Kays decided to change the management at this location. My now fiancee bought my ring for me in April and in May I went to get it resized. They sized me incorrectly so I had to immediately give it back to them to have them send it out AGAIN to be resized. It has been 6 months and a diamond on the band fell out. The diamond that was purchased was a Leo which are expensive and great quality. I went to a different location and they told me I need to go back to Saugus to show them what happened. When I went to Saugus they told me to just talk to the "new store manager." I called the next day and spoke to Stefanie the new store manager. Stefanie was unbelievable, she was the most helpful and caring associate I have worked with when it came to customer service. She explained to what they SHOULD HAVE done in May when I brought it in. She told me that she called the corporate offices to inform them what happened. Stefanie was a life saver and if it wasn't for her I would not do business with them again. Thank you Stefanie and to Kays for realizing that the store needed help!
M A
I went in on 8/11 initially just to see what they had. I also needed to get my daughter a new pair of earrings just because. We weren’t immediately greeted but a young gentleman smiled at us. I walked up to a woman named Danielle who seemed to be doing some work behind the register. She asked how she could help and I told her what I needed. She brought me over to a display case of beautiful diamond earrings. Since they were for my three year old I didn’t want to spend too much so she pulled a few options and I went with a pair that was just to die for! I also asked her what she had for me because I have mostly rose gold and white gold jewelry. She showed me the most beautiful pair of diamond earrings from the Neil Lane collection and there I was $2000 later with two pairs of earrings all because Danielle is amazing at what she does! She is extremely knowledgeable and pretty persuasive. I will be doing more of my shopping at this location and specifically with Danielle!
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Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay Jewelers Outlet offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers Outlet also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers Outlet regardless of where it was purchased.
Yes, every Kay Jewelers Outlet can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
I Am not sure usually they send out for reapirs.There is a small jewlers In the hallway outside Hot topic. I have been into and they are quick and reasonable.
Varies depending on metal.
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