Peter Fuller Van & Car Rental

Tam Nguyen

We rented a 15 passenger van for a 3 day trip and were glad we chose the place. The rate is affordable compared to other rental agencies. The van is clean and very comfortable. I love how it comes with a backup camera, multiple sensors, and GPS. Would definitely come back.

Robert Spindler

Great service, great people. I was in Cambridge as a visiting scholar for a few months and rented a car from this company several times. Always friendly, always unbureaucratic, always reasonable prices. Highly recommended.

Tom Nemeczky

Absolutely the best place to rent a vehicle and I seriously wouldn’t go anywhere else. I’ve rented from Peter Fuller twice for summer trips with my family and each time I’ve gotten a basically brand new Ford Expedition Max. This is not the most convenient place for me to go get a rental because I live 12 or so miles away but I still go here because I appreciate the customer service. I typically don’t leave reviews but felt the need to here because of the exceptional experience I’ve had each time I rented.

Svetla Georgieva

This was my second time renting a car from Peter Fuller Rental. The first time was a couple of years ago without any issues. A while after returning the car an additional amount was charged on my debit card but I contacted them and they reimbursed me right away so no big deal since I caught it. This time I rented a car for 3 days for work- I needed to travel to Lawrence. On day 2, while driving on the highway I felt the front passenger tire blow. Thankfully I was able to pull over right away since I was in the exit lane. The tire is pictured below. In a panic, I called Peter Fuller Rentals to explain the situation and ask what to do since I had paid for insurance with them. The guy on the phone laughed at me and said "Have you never rented a car before?"- they didn't cover the tires. Ok, that was fine. He said there should be a spare in the trunk- I checked and there wasn't one. When I told him this, he said repeatedly "Yes there is, there is a spare in the trunk". When I told him there isn't one again, he kept repeating "I saw a spare in the trunk, there is a spare there." mocking me. I was becoming upset at this point, as I was being mocked and bullied on the phone and in a terrible situation. After speaking with highway assistance who told me due to the tire's condition it was likely caused by under inflation of the tire, which then heated up and exploded, I called the rental place again to let them know. I was again mocked and bullied being told "you will pay for the tire, say it before you hang up that you will pay for it, say it", and "how do you know you didn't hit a nail, we put air in the tires before you picked up the car". I was becoming more upset as I was being treated horribly and the tire was shredded all around. I hung up with him, called a tow truck and went to a shop to get the tire replaced so I can drive back home to Boston safely. That night I emailed Peter Fuller with the details of the incident and the photos below. I called the next day and was told "the car doesn't come with a spare" (shouldn't they have one if they're renting it out?), "how do you know you didn't hit a nail" (please see tire picture- that wasn't caused by hitting a nail), and "it was a slow leak which you didn't notice, you shouldn't have been driving the car with a slow leak, that was your mistake to not notice". To which I informed them that I was told it was likely a slow leak by the mechanic and highway assistance, and a slow leak takes longer than a day and a half to make a tire explode. They would have likely known about it for a while. Finally asked if I can be reimbursed for the tire to which I was told I will be. This business reacted to the incident in a way that wasn't a surprise to them- they have gotten these complaints before and know to be defensive and deny any claims right away. I saw other negative reviews here where they did not take responsibility and blamed the customer. Their customer service is excellent UNTIL something happens and then they will refuse to take any responsibility. My life was put in danger- I could have killed someone on the highway driving with a car in this condition. Be careful, as it is a gamble to rent from them. You may have a wonderful experience with a low price rental and you don't have to use a credit card, but as soon as your car breaks down they will not take any responsibility. Thankfully I was able to hold my ground and was reimbursed.