Raymour & Flanigan Furniture and Mattress Store

Christopher Baron

We worked with Nathan School-Hess. Nathan was attentive, patient and answered all of our questions. We didn't feel pressured or bothered by Nathan to make a sale. We appreciate how he handled our shopping experience. Thank you Nathan!

Terri Upshur

The salesman Jarrod was very professional and very helpful in picking an affordable but yet good mattress. He is an asset to your business in his demeanor of sales. So far my experience was good. I’ll let you know after my delivery how the whole process went though.

Nicole Normandin

Ordered a dresser and stand dresser. Both came with drawers that would not close properly, the left side makes contact before the right side. The dresser was delivered 4 days prior, someone told my wife the delivery guys would fix it when they delivered the other dresser today. The delivery guys said they knew nothing and wouldn't even make a note of the issue with the new dresser. It only takes a half moment of caring on their end to make an issue have a good feeling that my concerns are being recognized rather than feeling like I'm being blown off. No luck trying to actually reach anyone in person, every number I called or option I picked sent me to a voicemail. The "live" chat actually directed me to a link then disconnected. The ONLY way I actually reached anyone was to do option for "deliveries scheduled today" and I talked to someone named John. Nice guy, couldn't really help other than to say that he would make a note and talk to the service coordinator. He also said that delivery personnel aren't allowed to actually service / adjust anything other than pillows on couches type stuff. So there was definitely a disconnect between the service person telling me the delivery guys would fix it and reality. I know live people cost more money and all that but it shouldn't be this hard. Also their email system doesn't send out an order number with the updates and delivery information, so when you DO have an issue and need to submit a service claim you have to dig back through several emails to find it. Would highly recommend the Raymour and Flanigan IT team fix that to make our lives a tad easier. When you have to submit a service claim there is a high chance you already aren't in the best mindset, then to have to hunt down a required piece of information that should be in EVERY email just puts you in a worse one.

Deborah Marcil

My visit to the store was quite pleasant. A number of employees offered to help us find what we needed and spent a good amount of time answering our questions and sharing their knowledge. We purchased a sleeper sofa, but it hasn’t been delivered yet so I can’t comment on the product. However, everything we have ever purchased at Raymond and Flanagan has been top quality, and affordable.