Kittatinny Canoes - Dingman's Base

Alberto Morales

I called for simple questions on locations. As I am a first time customer - I was unsure if the send off was located in New York. The woman who answered was very rude and lazy with her responses. I don’t know if it’s just me but first …

C P

We called to reserve kayaks for the memorial day weekend but the people were unable to tell us what their precautions for Covid are whilst on the bus with other people. I took their tours several times in the past and the little bus is thigh to thigh tightly packed. All I wanted to know was if they will allow less people on the bus or if they will ask for masks since this is a confined space. They just did not bother to have an answer, as if covid did not exist. They are lazy customer service, that's for sure. We decided to not go with this provider until they straighten out their act or able to answer some basic questions on the phone. Most businesses at this point try to assure customers about extra safety measures but here I guess they don't really worry.

Casey Srogoncik

If I could leave zero stars, I would do that. This place is terrible. Do not use them. We reserved two kayaks for an overnight trip on 6/29/19. After we ran into thunderstorms and lightning, we were unable to stay on the river. Their employees informed us that they would issue a rain check for the second day if we called the reservation number the next day. After calling the reservation number, they said they would not issue a rain check because we did not ask for it before we left. This seems like strange logic, as we clearly are not able to predict the weather before leaving. Just plain terrible customer service. There are many other outfits on the river. I would definitely use one of them. We learned our lesson.

Philip Lam

The kayak were great. We were a group of 30+ people they had no problems transporting and keeping our reservation. We did have one kayak that was a lemon, one party member had a hole in her kayak, kinda dangerous if your going down 12 miles of river. Protip check your kayak before you head out.Hi Philip, thank you so much for sharing your feedback. We really appreciate it. We apologize if there was a defective kayak. If you have any other questions or concerns, please reach out to me, Tim Sohn, marketing manager, at [email protected]. Thank you. Tim