Alan Jay Ford

Cecilia Munoz

They took advantage of me, I am a woman who has no experience in this type of business, and an 80-year-old man, my father. I bought a car at this dealer because I thought I could trust the 'name' of this company in this city, but it was a total disappointment. The air conditioning worked one day and then failed, the seat belts did not work either, I reported it and I was offered to take it to repair, so I had to wait almost 3 weeks for it, without being able to drive because it is illegal to do it without the seat belts in good working order. To this day I am still waiting for the repaired car. And the most painful thing was that, they offered me a 30-day warranty to return the car if I was not satisfied, and when I wanted to take action on it, they told me that it could not be done; they just offered that to exchange it, now they tell me that they do not have another car for the same value that. All terrible!!! Please do not buy a car with this dealer, they only care about selling and getting their commission, they do not have the slightest consideration for their clients.

S Graves

Had absolutely the best experience with these guys. The whole process was smooth, and quick, stress free and they’re just awesome people to talk to while waiting for the paperwork stuff. Thanks Jose, Joe, and Rene !!

Carolynn Thomas

Well, first of all we were interested in selling a car that we no longer drove. The salesman gave us a ridiculous offer that we of course did not accept. After we left, we drove down to another dealership and they offered us $2,000 more. This amount was accepted and we were treated very well at this dealership. The second issue was in reference to us buying a new Lincoln. We already have a Lincoln and we were interested in trading ours in and buying a new one. My husband is a retired Ford employee. Alan Jay refused to sell us a car because of my husband’s Ford discount. They said they wouldn’t sell us a car because they only had ten cars on the lot, which is an excuse because ordering a car is always an option. We will never do business with Alan Jay! They have lost a customer for life! Plus our family will never buy from Alan Jay!

Bobby Hewitson

Wow! I suggest staying far away from this place. We drove an hour and a half to take a look at a Bronco they list for sale on their website for $38,970. When you click on “detail pricing”, it shows dealer fees, electronic fees, and tag fees. No problem. Got to the dealership and spoke with a salesman named Michael. Nice guy. He stated that the vehicle price was actually $55,000 and that the vehicle was a demo and couldn’t be sold for six months. I let him know what the website shows, and he invited us in to check what it shows online and check with the manager. His computer shows what we showed. We asked to speak with the manager, and in comes Santiago Hernandez. No smile, nothing… I introduced myself and girlfriend. Not a word back from Santiago. He said that the website price is incorrect and he can’t even sell the vehicle if he wanted to. I asked why the vehicle was listed at $38,970. He wouldn’t answer, and deflected that he can’t even sell it. I asked him again and he stated that it was an error and was priced incorrectly. I stated that there are laws that protect the consumer from listing a vehicle at one price, only to be selling it for a different price. I then proceeded to ask that even if the price was correct, why do they have the vehicle listed on the website for sale if they can’t even sell it. He stated that he can put whatever he wants on the website. I stated that he stated earlier that corporate runs the website, but now he can make changes to the website so which was it? He responded that he puts whatever he wants on the website. I said thank you for your time and walked out. On the way out “Manager” Santiago yelled across the room, “Why don’t you buy a Bronco in Sarasota?” I ignored him and kept walking. UPDATE: I spoke with James after his response below and he was very professional and apologetic, trying to make things right, and is how a business should he conducted. However, I am keeping my review due to the behavior by Santiago and would not recommend visiting that location so long as Santiago is the manager.