Cii is the top network support company in the Triangle Area
Andy Barnhart
May 13, 2018
Top notch tech
Lee Levinson
Mar 27, 2018
We are a law office and have worked with Cii Technology for almost 5 years now. We are happy with their service. They have always been very professional and quick to respond.
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Questions & Answers
Does your firm come to my office when I have a problem?
Wendy Kairan | Dec 8, 2021
Cii Technology Solutions, Inc - Outsourced IT Support Company & Managed IT Services Provider Raleigh | Dec 8, 2021
Our firm will travel to any location within a 20-mile radius. For large, pre-planned projects, we also travel on-site.
What geographic area do you support?
Wendy Kairan | Dec 8, 2021
Cii Technology Solutions, Inc - Outsourced IT Support Company & Managed IT Services Provider Raleigh | Dec 8, 2021
We offer nationwide support.
How much does Managed Services cost?
Wendy Kairan | Dec 8, 2021
Cii Technology Solutions, Inc - Outsourced IT Support Company & Managed IT Services Provider Raleigh | Dec 8, 2021
Cost is dependent on a number of factors, but our firm does offer free evaluations to assess your environment.
Does the team help manage my IT assets including hardware and software?
Wendy Kairan | Dec 8, 2021
Cii Technology Solutions, Inc - Outsourced IT Support Company & Managed IT Services Provider Raleigh | Dec 8, 2021
Yes, the team will assist you in managing your IT assets, including hardware and software.
Our software services are used to track and manage this.
What kind of service response can I expect?
Wendy Kairan | Dec 8, 2021
Cii Technology Solutions, Inc - Outsourced IT Support Company & Managed IT Services Provider Raleigh | Dec 8, 2021
You can anticipate the following level of service response:
The average wait time for helpdesk services is less than 2 minutes.
What can your Help Desk assist with?
Wendy Kairan | Dec 8, 2021
Cii Technology Solutions, Inc - Outsourced IT Support Company & Managed IT Services Provider Raleigh | Dec 8, 2021
Most Tier 1 and Tier 2 support incidents are handled by our Help Desk.
What is covered in your managed services plan?
Wendy Kairan | Dec 8, 2021
Cii Technology Solutions, Inc - Outsourced IT Support Company & Managed IT Services Provider Raleigh | Dec 8, 2021
Full coverage maintenance, backups, and support.
What if I have a problem after business hours, on a holiday, or over the weekend?
Wendy Kairan | Dec 8, 2021
Cii Technology Solutions, Inc - Outsourced IT Support Company & Managed IT Services Provider Raleigh | Dec 8, 2021
Helpdesk services are available 24 hours a day, seven days a week.
Can you help us with Cybersecurity?
Wendy Kairan | Dec 8, 2021
Cii Technology Solutions, Inc - Outsourced IT Support Company & Managed IT Services Provider Raleigh | Dec 8, 2021
Our firm specializes in a layered security design that helps protect clients from the latest threats.
Do you have a minimum number of users you support?
Wendy Kairan | Dec 8, 2021
Cii Technology Solutions, Inc - Outsourced IT Support Company & Managed IT Services Provider Raleigh | Dec 8, 2021
We support a minimum of ten users.
What is your standard response time?
Wendy Kairan | Dec 8, 2021
Cii Technology Solutions, Inc - Outsourced IT Support Company & Managed IT Services Provider Raleigh | Dec 8, 2021
The average wait time for helpdesk is 1-2 minutes.
What are your support hours?
Wendy Kairan | Dec 8, 2021
Cii Technology Solutions, Inc - Outsourced IT Support Company & Managed IT Services Provider Raleigh | Dec 8, 2021
Our helpdesk is open 24 hours a day, 7 days a week, for 365 days.