Inglewood Cemetery Mortuary

TONYA Love

I EXPERIENCED BOTH MORTUARY AND CEMETARY SERVICES IN SEPTEMBER 2021, WHEN I LAID MY SON TO REST. BOTH Entities were great and the people were great as well ask for Sherice Smith at the mortuary service and ask for Jason Downs at the cemetery service

Briana Thomas

I understand my post is detailed however please do not delete my post again. Thank you in advance. My Grandmother passed away in late July of 2020. My family experienced good service from the Manchester location in preparation to have her Memorial and Cremation done however as we had a Memorial Service date scheduled, the Governor required that all Mortuaries postpone any indoor activity due to Covid-19. Our family was very understanding of this and have been very patient with waiting for the ban to be lifted however in the process of us dealing with the Florence location, we have experienced lack of communication from the staff. The Florence location is not professional with contacting families back. Our original advisor took a medical leave during her time of assisting us however our family was not made aware of this circumstance until late Aug/early Sept when we were seeking further information on where my Grandmother's ashes were to move forward with placing her in her Niche'. During the time of our advisor taking her leave, my Grandmother's ashes were left sitting there with no professional update to the family letting us know that our advisor was on left and that they would have to reassign us, etc. If it wasn't for our family calling various departments to get information, then we would have been left in the dark much longer. As a family, we understand a slight delay because of Covid-19 and also that the staff is often overworked but the lack of communication is not acceptable. It is also interesting how families can pay for their Niche/Plots, etc. on time and accordingly but yet, we still have to chase professionals to do their jobs that they are "trained" in. It is completely unprofessional to have a body from the end of July, proceed further with cremation for the beginning of August then to completely go missing in action with the family especially when the family has been working professional and effectively on our ends. Once we were able to make arrangements in early/mid Sept, my Grandmother was finally placed in her Niche towards the end of Sept. Our family was and still is very frustrated that it took two months to place my Grandmother in her final resting place. Losing a loved one during Covid-19 has already been complicated, having to wait for the ban to be released to move forward with a Memorial Service is already stressful but having to deal with stress from the Cemetery was beyond disappointing and hurtful. My perspective on the staff of Inglewood Cemetery for the Florence Location is much different now.

FairytaleFilmmaker

Not a good experience overall. The planner (whoever it was) really abandoned this family in their time of need and failed to provide adequate direction. The indoor viewing was fine but outdoor graveside service (required because of Covid restrictions) was not staged properly. *The cemetery and mortuary are two separate business entities so the mortuary has no control over what goes on at graveside but you should be warned anyway. No chairs. No water bottles. No shade tent. Narrow drive paths make parking a tight fit. Our amplifier & mics (which were set up by the family) were forbidden at the last minute even though this is under the LAX flight path! They didn't clarify any of this in advance and absolutely should have. We could have brought our own water, umbrellas & stools to sit on if we'd known. The widow fainted from the stress/heat/sun/smoke/dehydration and we had to call paramedics! This cemetery manager needs to find a heart. I film a lot of funerals all over LA and this experience ranks lowest by far. My heart aches for this family because they deserved so much better.

Gilda Hagood

Bad service, contract agreement wasn’t performed. My daughters contract was viewing on January 29th, 2019, funeral on January 30,2019 & cremation on January 31,2019. I was to pick up ashes on February 1, 2019. And on February 1st 2019 I arrived around 12:00 p.m. and was told to wait some would be with me. I waited until almost 1:00p.m. Prior to that someone had kept calling from the mortuary that I had left flowers, so I decided to go over to the mortuary, I was told someone would give them too me and I was told to go around the back side of the chapel and I did so, which I was greeted by a employee. One of the employee led me to the back side, while being led to the back I saw the large doors open I saw my daughters coffin still lying there with two other coffins. I immediately went back to the Crematorium and asked why? And the receptionist disappeared when she returned she replied the cremation had been canceled until Monday February 4th, 2019. Because of my seeing her coffin I’m being told I was trash passing. I was invited there to pickup flowers left behind purchased by employees from daughters job. Plus my daughter expired @ 6:00a.m. I called them around 12 noon, they did not pick her up until after 11:00p.m. That is the worst experience in my life. Grieving is one thing by being treated like that’s an insult I also had the door slammed in my face when going to pick out her coffin an another employee that was walking down the hall had to key me. I have never received her death certificate after paying for 3 copies.