Bank of Hope

Robin Antes

Terrible customer service. We have been doing business with this bank for years now. We currently have a business loan with them. We received an email asking for copies of our tax returns, yet at the bottom of the email it specifically states that they would not ask for personal info…. See snapshot from the email I received: Disclaimer: Hope Bancorp, Inc. and its wholly owned subsidiary, Bank of Hope never asks for your account or personal information via email. When emailing us, please do not include any non-public information such as account numbers or Tax Identification Number. I called the phone number on the bottom of the email and I left a voicemail asking for someone to call me back so I could personally speak to them, as I had some questions. They responded via email. When I said I didn’t want to email back and forth, that I wanted to talk with someone on the phone (not by email) they again responded via email! This is very suspicious to me! Why wouldn’t the “Relationship Manager” accommodate my request for a call back????

Pink Piggi

Very rude customer service in k town. Teller = no smile and #1 rude. I want close all my accounts but too much damage to me... Go to another branch and come out happy...

ben khaled med oussama

You cannot imagine how rude the costumer service up there、 and how bad the service. The ATM ate my card、they couldn't send me a new one、they shutdown my online banking 、they charge me ($60, $60、$30 and $30 NSF fee) in less than a week. When I went to western branch they told me if you call Vermont branch they'll help you with that、 when I called、 she said all banks do the same with an attitude and she couldn't understand anything of what I'm saying I'm so disappointed

valenciabbk

Bank of Hope has good service and higher deposit interest rate than other banks.