Dr. Edward A. Mena, MD

sarahi mendoza

Dr. Mena and his PA are good doctors. PA Iman is a kindhearted person that really cares for her patients. **** this review is for the office staff *** Is frustrating trying to get a hold of someone because they never answer the phone. And when they do pick up they are so rude. Trying to get a referral or appointments is a nightmare. One occasion I got tired of them not answering I went in person to ask for it. And I live far from Pasadena just for them to give me at the wrong location. What a waste of time! Good doctors awful staff.

David Bawaan

The Hippocrates oath is an oath of ethics historically taken by physicians to treat the ill to the best of one’s ability.The nightingale pledge is the nurses version of the Hippocratic oath in the pledge nurses promise to uphold the Hippocratic oath to do no harm and be dedicated to there work as a nurse. My wife first visit to Dr.Mena,office for non alcoholic liver disease was turn away after waiting 3 months only because her primary doctors office didn’t give her an authorization form the nurses at Dr.mena office could of called my wife’s primary doctor office and have them fax the authorization form and she would of been seen so she had to wait another three months just to be seen so it took six months to see him once she had her visit with Dr.mena she was told to come back in three months when we returned for her visit with Dr.mena once again for the second time she is being turned away this time because Dr.mena office isn’t accepting her insurance any more my wife ask The nurse at the desk why she wasn’t notified the nurse said they sent her a text which for some reason they had the wrong number on file this was not my wife’s fault they should pay more attention because this is a serious matter they should of sent a letter letting her know that they weren’t going to be accepting her insurance so she would of had time to change it but now she has to wait another three months with a liver three times it’s normal size what happen to the oath that was pledge? My wife may need a liver transplant she’s not even on any medication which the doctor at the emergency room told her her Dr. Should of had her on and if worse came to worse why her doctor didn’t put her on a liver transplant waiting list all we could do now is wait three more months that could of been avoided and pray that things don’t get any worser

M N

In the few times I’ve had to take my dad here, we’ve waited over an hour to see the doctor. This doesn’t include the time you have to wait to be put in a private room. Not to mention, the front staff is rude af. And for some reason, the nurse decided speaking louder would make my Chinese speaking dad understand English better. I’ve only had one nice experience with an assistant doctor of Dr. Mena’s but that can’t beat the amount of times we’ve had poor service. Would not recommend.

J K

Dr Mena and his PA are excellence with no doubt, my dad and aunt have been follow up with Dr Mena for 5 years. However, the office workers are IN NEEDS to be corrected and train properly. There are many occasions that Dr Mena told my dad that he will request authorizations for CT scan or hepatitis genotyping blood work, usually according to the insurance company, the office must submit the referrals within 3 business days to avoid any delay of care, 10 days later, still no authorization, so I called the IPA to find out the authorization was never submitted. That's not the worst, so I called Dr Mena's office to ask and to find out that the receptionist lied that they already submitted the auth, but awaiting for the IPA approval. These discrepancy happened many many times throughout the years. My advice is follow up with whatever referrals that Dr Mena stated during your visit and don't rely on the office workers, after all, it is all about you and your health.