PrineTIME Internet Solutions

Treena Williams

We live in juniper canyon and just started service; I was having issues with connection and called for help. First of all, my call was answered right away, like on the second ring, by an actual person which is so uncommon these days; second, Melinda is dishing up the best and most friendly help I’ve gotten from anywhere in a looooooong time. Sidenote: my connection errors are looking to be me being non-tech-savvy errors vs. hardware or service issues lol. Either way awesome and responsive and friendly.

Trevor Shrock

When our household first signed up (2.5 years ago) they were decent and didn’t have to many service interruptions. Now it’s extremely slow and and can barely keep up with streaming half hour episodes. Which tells me they have grown their customer base but have failed to invest in growing their network and expanding their bandwidth. Long story short. They have too many customers and not enough bandwidth.

Amel Veltri

Installation went well and when the installer tested it it seemed to work fine. I asked if I would have the opportunity to buy my router that same day, test out what service I had, and then pay my service fee (wanted to make sure I was going with the best company) I was told that it was OK. Turns out you can't do that and I have to wait until tomorrow for my internet when tonight is a scheduled game night. Thanks.

Alan

Excellent, high quality internet that is reliable. You call if you have a problem, you get a local person not someone in a country over-seas. They tell you what is going on instead of "we're sorry, sir, we have no reported outages in your area". They don't have a usage cap and they don't over-charge. Their technicians arrive on time, do a very good job, and go the extra mile to make sure things are right. It truly is a 5 star company. Often they answer the phone on the first ring, and no "hit 1 to speak English" stuff. And in 3 years we've had a total of 4 outages all of which were fixed within a matter of minutes. Compare that with other local companies which have pretty bad customer service and it makes the 5 Star rating even more appropriate. And no I don't work there or know them, I'm just this retired guy who spends a lot of time on the Internet.